DisneyBaby2004
DIS Veteran
- Joined
- Mar 26, 2004
I am on the phone with a CM now and she is trying to tell me that I am being charged $10 fee to add dining. If this is true someone please tell me so I can get off the phone.
I've never heard of this before. I'd call back and get a new CM Good luckDisneyBaby2004 said:I am on the phone with a CM now and she is trying to tell me that I am being charged $10 fee to add dining. If this is true someone please tell me so I can get off the phone.
DisneyBaby2004 said:It's only ten dollars but I have been on the phone with her for about 30min.
The thing is I told her from the beginning that it's only $10 I don't care let's just book it but I would like to know why. Then it ending up being the prinicpal of the matter.
It has been an ordeal. The price came up over $10 so this is how it went: First (because I know EXACTLY what everything is going to cost me) she says the kids price is $11.99 - we argue about how NO it is $10.99. I asked her when did it change she said it has been that way all year - you know this is when I began getting frustrated. She put mw on hold and said you are right 10.99 - DUH!
Second - I asked her so why the difference. She tells me that because I am paying a "package price" so this is the price and she can not tell me what the prices of the diff components are. What!!??? - she must repeated this like 10 times. I explain that I know the price of each component and that doesn't make sense.
Third - So, I asked her so why the difference. I said could it be tax. She says she can't tell me because of the price...compenents...blah..blah... - I stop her and said I need to know whether 37.99 is after tax or before tax or any tax at all. More blah... blah... and after demanding to know she puts me on hold and comes back and says no tax.
Fourth - So, I asked her so why the difference. She then says because I made a change there is a ten dollar fee. I educated her on the $50fee and $100 fee but no where in all my many small printed documents was a $10 fee. Explained I do not want anything quoted to me I want to see it in writing.
So.....Many more words exchanged and after being on hold for another 10 minutes. (I guess she was hoping I would hang up) She comes back and says they will reverse the charge and tells me to consider this my warning (they will also put it on my reservation) about the $10. I interrupted her (yes-rude I know) confirmed that she said she was giving me my $10 and hung up the phone.
SueEllen said:I'm just going to add my .02 from experience here. First, the CM cannot give you individual pricing components. Their system does not breakdown pricing on packages by component (so if you wanted to know the room cost and tickets and dining, etc. they cannot do it.) I did not need to know the prices of the compenents - I already did. I wanted to know if there was tax added. That had nothing to do with her component speech.
Second, packages do not always come out to the penny the same way a room + cost of tickets + cost of dining is because they are done as a whole component. The rate should be *about* the same, but not necessarily to the penny. And why do you think that is??? I really don't get that - nor do I really care. Just don't make things up.
Now, here is my take on what happened with you...it sounds like you had a package, and were inside of 45 days and added dining. If that is the case, and if you had already been issued your documents (generally 3-4 weeks prior to arrival), Disney charges at $10 "documentation" fee to issue new documents. This is a separate fee from the $50 change fee (which is generally waived when you increase the cost of the package.)
The documentation fee is VERY RARELY waived as they are having to print and mail you a new set of documents. That is likely the $10 difference (if it was only $10 and if she was able to get guest services to waive the fee.)
You are 100% correct. But where does it state this. As I said I don't mind paying $1 or $100 add. but you cannot just tell me about this mystery fee and not provide written info about this. That is just me - anyone else can pay and "accept" what someone tells them.
Sue Ellen
buzzman88 said:One thing though, if you haven't made your ADR's, you'd better make them RIGHT NOW. We did our ADR's about a month ago, and many restaurants were already booked full.