I’ll preface this by saying that I’ve lived in Europe (Belgium) & speak very fluent French, but our stay at the Newport has me shaking my head & I wanted some feedback from others.
We’ve had nothing but great experiences in the parks with guests & CMs, but the Newport, sheesh.
I knew there was no laundry, but the path leading towards the Sequoia is completely closed off & we had to haul our laundry through security and around by the NY to even reach an hotel with a laundry!
We asked 4 CMs where the ice machine was - it’s brutally hot here. No one would tell us, except that there is 1 for each floor. We finally discovered that the one that is supposed to be on the 1st is missing..... went to concierge to ask the location of a machine & he “Hami” wouldn’t tell me. I kid you not.
He was extremely condescending & told me I had to get ice at the bar. Well I wanted to know the location for early morning, when the bar isn’t open. No dice. I was less than pleasant after he made me wait 7 minutes before he addressed me as he was having a private convo with collegues. I assume he figured I could only speak English as my kids were speaking English to each other while waiting, but our Canuck gear was visible & should have indicated the possibility we could converse in French.
The worst is the condition of the bathroom. I can ignore the crayon drawings on the wall & ripped wallpaper & the door that we have to slam so hard to close that paint chips are flaking off the door & onto the carpet, the fact they’ve left us only 3 towels each day when we are booked as 5, but the bathroom. Yuck!!
I’ll only post 2 photos here to avoid eating up my data, but the grout in front of the toilet is caked in urine, the tub is chipped up, the drain is broken & loose, the rack for the shampoo is hanging by a thread & the grout is disgusting. I hate complaining- it’s a waste of time & I don’t want compensation in any form, but this is a huge disappointment.
We’ve had nothing but great experiences in the parks with guests & CMs, but the Newport, sheesh.
I knew there was no laundry, but the path leading towards the Sequoia is completely closed off & we had to haul our laundry through security and around by the NY to even reach an hotel with a laundry!
We asked 4 CMs where the ice machine was - it’s brutally hot here. No one would tell us, except that there is 1 for each floor. We finally discovered that the one that is supposed to be on the 1st is missing..... went to concierge to ask the location of a machine & he “Hami” wouldn’t tell me. I kid you not.
He was extremely condescending & told me I had to get ice at the bar. Well I wanted to know the location for early morning, when the bar isn’t open. No dice. I was less than pleasant after he made me wait 7 minutes before he addressed me as he was having a private convo with collegues. I assume he figured I could only speak English as my kids were speaking English to each other while waiting, but our Canuck gear was visible & should have indicated the possibility we could converse in French.
The worst is the condition of the bathroom. I can ignore the crayon drawings on the wall & ripped wallpaper & the door that we have to slam so hard to close that paint chips are flaking off the door & onto the carpet, the fact they’ve left us only 3 towels each day when we are booked as 5, but the bathroom. Yuck!!
I’ll only post 2 photos here to avoid eating up my data, but the grout in front of the toilet is caked in urine, the tub is chipped up, the drain is broken & loose, the rack for the shampoo is hanging by a thread & the grout is disgusting. I hate complaining- it’s a waste of time & I don’t want compensation in any form, but this is a huge disappointment.