Lora
DIS Veteran
- Joined
- Aug 25, 1999
We stayed 5 nights in a 2BR, 2 nights in a studio, and another 5 in a 2 BR. All were separate reservations. We didn't realize until I went to the front desk to check into the studio, that they had already checked us in and were sending our new keys to the room for the current studio portion of our 2BR. I appreciated not having to do a big move, but I had already packed, so that was kind of a pain. I wish they would have at least let me know the night before.
The problem was that they weren't going to clean the room. Well, she said they could for the fee. I told them that this was a new reservation and that different people had been sleeping in the beds, etc. (My parents had been with us for the first 5 nights.) I would have rather packed up and moved to a completely different room (even with the inconvenience) than to keep the dirty room. They said they would send someone to clean the room. It took a long time and a reminder call, but it eventually got cleaned.
When we were going to switch back to the 2BR, I called ahead the night before to see if they wou be doing the same thing (just adding the 1BR back on). They said they were, so I planned to just move our stuff over the next day when the 1BR became available. At about 8am, housekeeping came to the door and said she had our studio on her list for housekeeping and wanted to make sure we were going to be out by 11. This was kind of confusing me, so I went to the front desk to inquire. Sure enough, we got the keys to the new reservation, so I headed back to the room and we left for the parks. When we got back (late afternoon), the room had not been cleaned. I wouldn't have really expected it except that housekeeping had just knocked on my door that morning. Again, I made a trip to the front desk (speaking with people by phone was not panning out either - in fact it was kind of scary). The CM set us up for housekeeping to come the next day. I clearly gave the number of the room for the studio and said that the other part was fine since we were just moving in that day. They also said someone would call to let us know when the other part of the room was ready, but no one ever did. I had to call them. We moved into that part of the 2BR.
The next day, after our morning in the parks, the studio had not been cleaned, but the 1BR part had been. I ran into a housekeeping manager or someone in the hall and we finally got the whole thing taken care of. I felt bad that they cleaned the whole 1BR just one day after we checked in.
How do you think this sort of situation should be handled? Was I right in expecting that the room would be cleaned on "check in day" even though we were already occupying it?
The problem was that they weren't going to clean the room. Well, she said they could for the fee. I told them that this was a new reservation and that different people had been sleeping in the beds, etc. (My parents had been with us for the first 5 nights.) I would have rather packed up and moved to a completely different room (even with the inconvenience) than to keep the dirty room. They said they would send someone to clean the room. It took a long time and a reminder call, but it eventually got cleaned.
When we were going to switch back to the 2BR, I called ahead the night before to see if they wou be doing the same thing (just adding the 1BR back on). They said they were, so I planned to just move our stuff over the next day when the 1BR became available. At about 8am, housekeeping came to the door and said she had our studio on her list for housekeeping and wanted to make sure we were going to be out by 11. This was kind of confusing me, so I went to the front desk to inquire. Sure enough, we got the keys to the new reservation, so I headed back to the room and we left for the parks. When we got back (late afternoon), the room had not been cleaned. I wouldn't have really expected it except that housekeeping had just knocked on my door that morning. Again, I made a trip to the front desk (speaking with people by phone was not panning out either - in fact it was kind of scary). The CM set us up for housekeeping to come the next day. I clearly gave the number of the room for the studio and said that the other part was fine since we were just moving in that day. They also said someone would call to let us know when the other part of the room was ready, but no one ever did. I had to call them. We moved into that part of the 2BR.
The next day, after our morning in the parks, the studio had not been cleaned, but the 1BR part had been. I ran into a housekeeping manager or someone in the hall and we finally got the whole thing taken care of. I felt bad that they cleaned the whole 1BR just one day after we checked in.
How do you think this sort of situation should be handled? Was I right in expecting that the room would be cleaned on "check in day" even though we were already occupying it?
