Well I just returned from my stay, and after reading several posts I was leary of using Happy Limo, (which I had already reserved for a/p transfers and day trips). WELL my concerns were unfounded. USE Happy Limo. We were met at the base of the escalators at baggage claim right on time. The driver assisted in carrying (rolling) luggage to the awaiting UPGRADED (for free) Ford Excursion. We had booked a sedan. The Excursion had built in video in the front headrests, and my daughters watched movies for the short ride to the HRH. We also booked for a day trip to Disney..Happy Limo was waiting for us in the lobby of HRH when we came down, again a very pleasant ride directly to Magic Kingdom. Now the fun part..........WE HATED DISNEY...too crowded and the strollers were a nightmare, and we were already spoiled by FOTL at Universal. Anyway back to the story..On Aladdin Magic Carpet ride, I called Happy Limo to inquire as to changing our pickup. We were supposed to leave at 8:00pm. At 2:00pm we were told to meet a car at the Grand Floridian.........we get there and are greeted by a driver with sign in hand, our names printed on it and he is standing in front of a brand new white Lincoln Super Stretch Luxury Limo. WOW. now that is service, oh yeah this was a free upgrade.......yes FREE...and the time change was NO problem. We also reserved today for the return to the a/p. Again the driver was waiting for us, exactly at the time on the confirmation. If I had any questions on the reliability of Happy Limo, they were all resolved. IMHO, book Happy Limo, you shouldn't have any problems.