Dave in the Frozen North
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- Joined
- Aug 28, 1999
Hi Folks:
Thought I would pass on my VERY positive experience with Sheraton Gateway Hotel at the Toronto airport. There was a post on this Board a couple of weeks back which mentioned the Sheraton Gateway as one of optional Toronto Airport Hotels for a layover to Disney World. Based on our experiences I would highly recommend Sheraton Gateway.
Weve stayed at Sheraton Gateway, coming and going from northern Ontario, to our WDW vacations sixteen times since 1992 and we kept going back because of the services, location, pool and hotel amenities. The price was also usually very reasonable for a first rate hotel at the airport.
Sheraton Gateway was also extremely convenient back when we travelled Canadian Airlines right out of Terminal 3 (you can put your summer clothes on in January, walk directly into the terminal from the Sheraton Gateway and not enter the outdoors again until you hit the warm Florida sunshine! Yay!) We kept staying at SG after Canadian Airlines folded because of the very reliable shuttle and baggage service.
In March of this year we had a fairly unpleasant experience for the first time, involving a horrible check-in and baggage fiasco. I had, at first, decided it was time for a switch. I then reconsidered and wrote a letter of complaint (first time ever for me). I received a call personally from the (new) hotel manager and experienced their new Sheraton Service Promise (the one they are currently promoting If youre not satisfied, were not satisfied with discounts, points or money back). I was extremely impressed when I was offered an apology, a substantial number of Starwood points and a gift certificate. I was obviously very satisfied. Well continue going back.
After sixteen stays, I had my own reasons to recommend Sheraton Gateway in T.O. for an airport layover. After the very first class response to my complaint and the track-record for Sheraton Gateway I thought Id pass on my comments to any fellow Canucks considering which hotel for airport layover to WDW.
Dave in the Frozen North
Thought I would pass on my VERY positive experience with Sheraton Gateway Hotel at the Toronto airport. There was a post on this Board a couple of weeks back which mentioned the Sheraton Gateway as one of optional Toronto Airport Hotels for a layover to Disney World. Based on our experiences I would highly recommend Sheraton Gateway.
Weve stayed at Sheraton Gateway, coming and going from northern Ontario, to our WDW vacations sixteen times since 1992 and we kept going back because of the services, location, pool and hotel amenities. The price was also usually very reasonable for a first rate hotel at the airport.
Sheraton Gateway was also extremely convenient back when we travelled Canadian Airlines right out of Terminal 3 (you can put your summer clothes on in January, walk directly into the terminal from the Sheraton Gateway and not enter the outdoors again until you hit the warm Florida sunshine! Yay!) We kept staying at SG after Canadian Airlines folded because of the very reliable shuttle and baggage service.
In March of this year we had a fairly unpleasant experience for the first time, involving a horrible check-in and baggage fiasco. I had, at first, decided it was time for a switch. I then reconsidered and wrote a letter of complaint (first time ever for me). I received a call personally from the (new) hotel manager and experienced their new Sheraton Service Promise (the one they are currently promoting If youre not satisfied, were not satisfied with discounts, points or money back). I was extremely impressed when I was offered an apology, a substantial number of Starwood points and a gift certificate. I was obviously very satisfied. Well continue going back.
After sixteen stays, I had my own reasons to recommend Sheraton Gateway in T.O. for an airport layover. After the very first class response to my complaint and the track-record for Sheraton Gateway I thought Id pass on my comments to any fellow Canucks considering which hotel for airport layover to WDW.
Dave in the Frozen North