I'm about to share some super hot takes here so I'm glad I'm not gonna be at marathon weekend so nobody can throw things at me...
As someone who has worked in the tech department of a company that isn't a tech company (in my case, a brick-and-mortar fashion retailer that also has an ecommerce site), I can tell you that for companies whose primary product is not their technology, they sometimes invest less in tech than maybe they should. For better or for worse. But a company like
Amazon, who started online and only moved into physical experiences later is going to have a much larger and more mature tech org than a company like Disney who started with physical experiences and built in the tech later.
Disney as a company is probably going to invest more heavily in things other than their website and app technology because they want to spend their money where they make the money.
I'm not saying there isn't a lot of room for improvement with Disney's technology, because certainly there is (and I actually have a theory that they're working on a major update to the website so hopefully if I'm right that will help), but I think a lot of people don't understand (and I certainly didn't before I started working in the industry) A) how fragile even the best tested tech is, and B) how little of a priority tech can be for large non-tech companies.
Anyway, I'm going to just leave this flaming hot take here and disappear for a while.
(But also, seriously, I hope everyone has a good weekend despite any tech difficulties!)