I heard that the line was busy last Monday too. I had intended to call last Monday, but I forgot. I checked out the board here and saw all the complaints about the line being busy ...so... I fired an e-mail that evening with my request dates for March at HHI. I got a response within 48 hours via e-mail that it was available along with a confirmation number. We received an additional confirmation in the mail today. The e-mail process was the best use of my time rather than sitting on hold for a half hour.