I totally agree. For what it's worth, I wrote Disney with my disappointment (anger) that a successful vacation at WDW requires 180 and then 60 days planning ahead of time (which I am fine with), but then they make changes that directly impact our plans with a few days notice (for my August trip). I made plans based on this being available, so I need to now change my plans (going to have to cancel Early Morning Magic on 8/27 so I can make our FOP FPs -- we've done EMM 3x, but never FOP so that wins out). One could argue I should not have made plans reliant on any disney service, but if Disney wants people using these services, they need to plan their use ahead of time. Anyway, I'm sure they won't care nor will it make a difference, but it made me feel better to send the email.
EDIT - I just got a response. I emailed
WDW.Guest.Communications@disneyworld.com and their response was "we believe another department within our company can best assist you". I've never emailed a complaint to WDW, but seems like guest communications would have been the right place.