Kidclarke
Earning My Ears
- Joined
- Nov 21, 2014
Sorry to read that. I don't get it either. Forgive me if you said already, was your bag registered?
Yes, my bag was registered.
Sorry to read that. I don't get it either. Forgive me if you said already, was your bag registered?
Got the same letter 2 days ago. I got the first letter a couple weeks ago they wouldnt help and to contact Disney but I argued back to them and now got the credit offer. I really don;t want just a Dooney bag (or I would have bought that to start with). I thought I heard a while back someone else fought this and got in touch with Dooney's Disney rep and somehow got a Disney Dooney but I'm not sure the details.Hi Ladies,
I got a letter today dated the 9th of April. It says they no longer do the LC bag that I have. I can choose a bag for $188 from them or have my bag back. If I do not contact them 20 days after the date of my letter they will just send my bag back.
I have not yet decided what to do.
Hi Ladies,
I got a letter today dated the 9th of April. It says they no longer do the LC bag that I have.This seems strange as I just did a quick search for "Dooney Haunted Mansion" on the Disney Store online, and the letter carrier is listed, sold out of course. But, if they aren't making it, why would it be there at all
I hope guest services helps. I can not understand why they help some people and not others at D&B. Hope it gets sorted for you soon.Tried to return to World of Disney today, but no luck. They said it was past the 30 day return mark, plus they didn't have it in stock. They called Vault 28 too and were talking (I couldn't hear what they said). They told me to call Guest Services, so I guess I will go that route. Dooney still hasn't responded about my refund for shipping to them. What horrible companies.
I have tweeted the before and after photos of my bag and tagged Dooney & Bourke. I doubt it will get much attention but I am going to keep bugging them. Shame on them.
Tried to return to World of Disney today, but no luck. They said it was past the 30 day return mark, plus they didn't have it in stock. They called Vault 28 too and were talking (I couldn't hear what they said). They told me to call Guest Services, so I guess I will go that route. Dooney still hasn't responded about my refund for shipping to them. What horrible companies.
I have tweeted the before and after photos of my bag and tagged Dooney & Bourke. I doubt it will get much attention but I am going to keep bugging them. Shame on them.
I had the same issue . they told me if i have it sent back to myself ,then my warranty for anything else that may go wrong with the purse is null and void....jusy FYIHi Ladies,
I got a letter today dated the 9th of April. It says they no longer do the LC bag that I have. I can choose a bag for $188 from them or have my bag back. If I do not contact them 20 days after the date of my letter they will just send my bag back.
I have not yet decided what to do.
Got the same letter 2 days ago. I got the first letter a couple weeks ago they wouldnt help and to contact Disney but I argued back to them and now got the credit offer. I really don;t want just a Dooney bag (or I would have bought that to start with). I thought I heard a while back someone else fought this and got in touch with Dooney's Disney rep and somehow got a Disney Dooney but I'm not sure the details.
I have a trip to WDW planned in Aug so my plan is to take it with me and the first letter from Dooney stating to contact disney for a refund. I'm happy w a merch credit at the parks as I also purchased a Satchel (against my better judgement).
I'm pretty sure they'll offer me that esp w my Dooney letter in hand that i tried through them to get it repaired. IF for some reason that doesn't work or if I decided to keep it I'm waiting to hear from someone that has a connection w/ Angelus leather paints for a custom color. She mixed her own w/ Vanilla and Black and I can't tell at all on the touch ups! Sharpies are a horrible option and end up looking purple and white after just a day or so but this leather paint is amazing. I'll keep you all posted on the paint option when I hear or you can try your own mixing skills w those colors.
I still want an answer to why they have sent at least 3 people I've seen post on the FB groups the new design w/ the corners and now refuse to do that option. Maybe it was in the works and Disney or Dooney is pulling that run as the 'redesign' kind of admits fault in a bad product after all this. Everyone would be demanding replacements. I'm just guessing.
If you love that bag and you can't get to Disney for a credit (buy another Dis Dooney) I'd look into those paints as an option.