It was good customer service, but not wildly out of the norm in the industry. On my recent Dec 2016 trip to Christmastown at Busch Gardens in Williamsburg, we had a spectacular weather day which unfortunately led to the very late cancellation of both scheduled performances of Elvis Stojko's ice skating show (also for safety - the safety of the performers). I had bought 6 reserved seats with dining (dinner/drink/dessert) and hot cocoa cups for $180ish weeks before our scheduled park day. By the time they canceled all the performances, I had already used all the meal components of the package, but not the cocoa cups. Busch Gardens employees told me at the ice skating performance to head to the front and get a full refund on my package. And I got one, with about 1 minute of discussion (back to the site). Yes, that means they bought me 6 free dinners/drinks/desserts that night, so what could have been a sad ending to the day ended up being a really good one. I never had to argue that I might have skipped dessert if I was eating without the package or might have gotten less full meals or might have canceled the package when I 1st got to the park if I knew they wouldn't run them. Nope, Busch Gardens made the decision quickly, easily, and in my favor 100%. Thankfully, we were heading back the next day, so during the transaction, we grabbed just the reserved seating for 6 for $60 (since we were having a buffet with Santa) and enjoyed an amazing show. My husband kept being amazed that they gifted us $100+ worth of food without me having to even complain...he was like "wait, I just saved $120 from what I already had paid this trip AND they bought us all free dinner tonight? Really?!" Yeah, made his trip
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