I'm not so sure I would put it as a failure.
People tend to forget that this Board is not the same as a lot of people.
I personally don't care one whit about ADRs. I liked the places I ate sure but it was not a necessity and that by no means meant I didn't plan if I didn't
want to eat at TS or want an ADR.
Now FPs I liked pre-planning that part and would utilize that (though I think we only used 3 FPs back in 2011 total) but again those aren't part of planning to everyone.
And lastly who the heck outside of here even knows that MK closes down much less what a Phase B closure is. Now granted if you saw that message you could opt to make a FP (any FP) that would get you in the parks (hopefully there were some still available) but at the same time I understand (and greatly appreciate) that not everyone knows or understands FPs. Plus not knowing or understanding the
MDE app (or even has a phone capable of getting the app or is near a computer and has signed up for a MDE account, etc).
I would guess for sure that NYE would be very busy but I wouldn't know that it could actually close to guests unless they fit specific parameters set forth-well I know now that is after being on these Boards.