huskies90
DIS Veteran
- Joined
- Oct 28, 2004
We were not rewarded any dreams in fact, in 6 days I saw maybe 6 or 7 dream fastpasses around people's necks, 3 or 4 ears and exactly 2 dream cast members, one walking into town hall and the other talking to other cast members by Everest. We received much more magic on previous trips including being asked to be in the parade at Animal Kingdom and just dealing with friendly happy cast members going out of there way to make your vaction better. I think it is ironic that on this trip I didn't even see that. The disney magic was very flat for us. Maybe Disney was too busy granting dreams for everyone else, they felt they didn't need to take care of us.
For example, after deciding to forgo fastpasses for Kali River rapids, we instead joined the posted 5 minute standby line only to get to the front of the line 45 minutes later just as the ride closed for technical difficulties. Now, I know, Disney can't control the posted wait times or the rides going down, but I was shocked that they didn't give out fastpasses to everyone who waiting in the line. That has always been the case when attractions go down (especially Test Track). We did not make a stink but there were some pretty tricked off people. In my opinion, the Cast Members did a terrible job handling the irate customers only saying there is nothing they could do. There is always SOMETHING that can be done and sometimes you gotta throw a bone. The fastpass thing would be an easy fix, I mean isn't that the point of fastpass, to hold your place in line??
Anyway, we of course had a great time at Disney, but we experienced a heck of lot more "magic" during the second part of our trip which was three nights at Royal Pacific at Universal. It was our first trip to Universal and I hate to say it, but we had a better time there. I guess the Universal Team Members don't need a stupid promotion to provide great experiences for their guests...
For example, after deciding to forgo fastpasses for Kali River rapids, we instead joined the posted 5 minute standby line only to get to the front of the line 45 minutes later just as the ride closed for technical difficulties. Now, I know, Disney can't control the posted wait times or the rides going down, but I was shocked that they didn't give out fastpasses to everyone who waiting in the line. That has always been the case when attractions go down (especially Test Track). We did not make a stink but there were some pretty tricked off people. In my opinion, the Cast Members did a terrible job handling the irate customers only saying there is nothing they could do. There is always SOMETHING that can be done and sometimes you gotta throw a bone. The fastpass thing would be an easy fix, I mean isn't that the point of fastpass, to hold your place in line??
Anyway, we of course had a great time at Disney, but we experienced a heck of lot more "magic" during the second part of our trip which was three nights at Royal Pacific at Universal. It was our first trip to Universal and I hate to say it, but we had a better time there. I guess the Universal Team Members don't need a stupid promotion to provide great experiences for their guests...