- Joined
- Feb 19, 2017
WOW!!
I'm going to post this in it's own thread, but I just got lucky, thanks to my own gut instinct...
I saw that the BW view was still sitting open this morning, my waitlist was still gone from my dashboard, and yet my reservation still showed that I had a Pool or Garden View booked so I decided to call Member Services at 9:00am and check on the situation. The member services CM told me that it showed that my waitlist had indeed been confirmed and filled....for a POOL or GARDEN VIEW!! They matched my waitlist to the exact same room I already had booked! He could not figure out what happened, but he saw that the BW view was available so he made the change and confirmed that we are now booked in a BOARDWALK view. Phew!
Then, I refreshed the page and saw that the room was no longer available...I GOT THE LAST ONE! Thank goodness I called and checked! I would definitely consider this a HUGE flub on the part of Member Services. If the waitlist is indeed filled by an actual PERSON, that person who did this needs some remediation. If it is an automated process done by a computer...well, it IS Disney IT and I guess I am not surprised.
That’s crazy. Incompetence at its finest!