A little late to replying
I used Lyft for my first time in January, and loved it. Well, loved the first time. The second time wasn't enjoyable, but had nothing to do with Lyft itself. For this trip, I was travelling solo as a 30-something-year-old woman.
So, the first time was going from LGB to Best Western Stovall's on Katella. I got my bags from the carousel, then hopped on the app to "order" a Lyft. After confirming pick up and drop off locations on the app, it let me know my driver was 7-9 minutes away on Whatever Street, driving a whatever-colored, late-model-year, make, and model vehicle, and license plate identification. It gave me the driver's name, and even a picture of the car and the driver. Let's call my driver "Tom." He had a very nice SUV, clean, leather interior, general "easy-listening" on the radio, and loaded my luggage into his vehicle. He was in slacks and a short-sleeved button up shirt. It was clear this was a job for Tom, not just an "extra cash when I'm bored" deal. He had a "Lyft" sticker on the passenger side front window (some light up, others don't). I rode in the passenger rear seat. Tom was great! Nice conversation without being overly intrusive. For a 35 minute ride with a virtual stranger, my social anxiety was pretty bad, but Tom's personality was like that of a friend-of-a-friend or such; much more comfortable than I expected. While I was in Tom's car, there is a GPS going on the app of where exactly the car was, and when I was expected to arrive. You have the ability to have someone else monitor your ride via GPS as well. He was the best "first Lyft" experience driver.
Second time wasn't as great. It was a small car (a Hyundai something that lacked an adult-sized back seat) from the late 90s. No help getting my things into her trunk (that had enough stuff in the trunk already that I had to move to get my one suitcase in). She looked like she had just gotten up when she arrived at the hotel to pick me up--wrinkled muscle-tank, bra showing, hair thrown up without being brushed... And proceeded to tell me about her whole job history from 16 to 46 years old, her daughter's life situation (like personal details of "6 kids with 6 different dads" kind of things), her frustration with whatever was going on in the world, the fact that she's not paid enough to live on as a Lyft driver but she doesn't want to have a regular job and hates living with roommates, etc., without much of a 2-way conversation (but what could I have said other than "Oh, wow, I'm sorry," and such!). So, that wasn't the fault of Lyft, just an odd duck of a driver.
Would I do it again? Yup! I felt safe the whole time (even with Debbie Downer). Liked that I could follow our progress on the app, that my husband could watch the GPS on his own app, license plate identification, name, picture, etc. Oh, and you will get a discount for your first ride. With Lyft, it was $15 off my first ride, which meant LGB to Disneyland (about 35 minutes, give or take) was $8 (and then $23 for the second, non-discounted ride).