But I (unlike Landbaron & maybe you?) don't think Eisner is inherently evil...Nor Presslar or anyone else.
There are evil people in this world, but Eisner & Co don't fit into that mold. A certain person hiding in a cave does.
While I don't think they're evil, I also don't think they really care about people's magic moments from the company. At one point, AV had a post which really hit the nail on the head. The current management are more concerned with simple, college business managment prinipals...return on investment, projected spending per square foot, etc. It seems like the management has tried to give the least ammount of quality possible and still get our money. They rely on the brand too much.
The CMs are what cause the magic in WDW. I know some of that is the training, and Eisner's swung his axe in that direction before, but they seem to be the only one's who care about how the guest's experince is. I don't think upper management really worries about closing the parks early because they figure it will drive attendance to Downtown Disney, the Boardwalk, etc. I don't think they worry about having selective schedules...what the heck, you're spending a mild fortune on this trip anyway....now make sure you have your schedule micromanaged to make sure you have the possibility to see everything. Put it on the guest. Isn't the company supposed to be providing services to make the guest's vacation an easier experince? Why add another layer of complexity? Because the people making those types of decisions don't care.
They made a whole theme park and then bundled it into your park hopper....so even if you don't want to go to the new park, you still have to pay for it. Nice touch from the company who only cares about getting into your pocketbook.
So I don't think they're evil, I just think they view guests as dollar signs. They're businessmen, not showmen. They would probably be more succesful in different companies (let's face it, Six Flags has made better customer related decisions as of late).