If she reads this ,I want to thank her.I had a change in ressies and was nervous that my old balance and 2 nights I had prepaid would get properly credited.I got my new confirmation in the mail{a few days earlier than I even expected}today and everything was just perfect!!Thank you,Juliette if you're out there.I know she told she was located inTampa and had a son about 3 or 4.You have kept my faith in the Disney magic!!!!!!!!