AurumPunzel
DIS Veteran
- Joined
- Aug 20, 2018
It was the most stupidest decision they ever made. It alienated a lot of spontaneous customers, and those who weren't willing to pay for the most expensive means of carrying around their purchases if they were large or if they paid over $50 would of course take their business online and reap the advantage of free shipping. And that was also the contributing factor. DLP also has the same problem, but their reusables cost €2 upwards, so it made shopping there even more expensive, and as a consequence, I made fewer purchases.It didn’t help Disney to stop giving bags for purchases. My last purchase at our local Disney store was a breakable Christmas ornament. They wrapped it and just handed it to me. Why would someone walk around the mall with that when they could order online with a free shipping code? And have you seen the amount of packaging with an online purchase like that?
This also links into the consequences of 'feel good' moves forced by higher powers. You take away the convenience and make people pay more, of course it's going to drive customers to shopping online. And it still won't equal sustainability, because it'll shift the problem elsewhere.
I only hope that people (and higher powers) realise the damage that online shopping is causing, and factors that are contributing to it all, be it unit rates, taxes, and/or even regulations such as bag bans, which are already being called to question because of their efficacy. In New Jersey, there's already talk of a waterdown because people were getting sick of hoarding unrecyclable RPET/PP reusable bags from spontaneous big box store visits and online grocery orders.As someone who has worked in retail since 1981 nothing is as it was! Online totally hurts people working in the stores. I don’t think people realize what it is doing. People come in with armloads of purchases that they bought online and irritated that they have to wait in line to return them. They then go to another counter where people are actually trying to help someone making a purchase so that sales person can make a living. So often the customer takes the time of a salesperson (which is retail and that’s okay!) but then after being helped and their mess cleaned up, the customer goes and buys it online! Even though they might not be on commission retail is all about the numbers. If we don’t show sales we don’t keep our jobs. People are actually shocked when these prominent stores are closing. They can’t stay open when they are basically a return store. When there is more coming back in than going out they can’t stay open. Unfortunately, stores these days are almost forcing people to go online because they don’t carry as much merchandise anymore. I hope that will shift back at least a little someday.