Hi, just had a somewhat puzzling conversation with Ticket Services. I looked in the OPs and may have missed it buuuuut:
The tl;dr question:
1. when upgrading a MYW ticket to an annual pass, the AP start date is still the first day the MYW ticket was used, right?
Long version: last year we had 7 day hoppers, first used on November 27, 2016, upgraded to DVC Gold APs. It was during a bonus month promo, so the expiration date would be set to Dec 27, 2017. We were planning on going in either October or our usual post-thanksgiving week for 2017 so it would cover us either way. We ended up going the first week of October.
Later in October I got an email that our passes were expiring on October 27th. And I was like “uhh..no they aren’t”. But ultimately I didn’t care, we were only planning on going once in 2017, our usual week after thanksgiving, and didn’t need to renew. So I let it go, 2. figuring the CM who did it somehow took a month off instead of adding a month on.
Last week we decided we needed to go in April 2018. Which meant I needed to renew the Annual Passes which were expired but shouldn’t be. And they needed to have the correct expiration dates, or it wouldnt cover our second trip in 2018.
So today I made some calls, got ticket services, and after some time away from the phone the CM comes back and says, “ok, as a courtesy,” emphasizing courtesy, “we have extended the date on your passes to December 27th 2017.
I was confused and he wasn’t offering more information on his own.
I said, “ok...”
He responds, “well, just so you know, the park hoppers you upgraded from were used September 27th, but please enjoy the renewal.”
I respond, “No, that was the day I purchased them from Disney on-line, so I could make my 60 day FP reservations. We entered the park first on November 27, and that should be the first day of the AP.”
He says, “when doing an upgrade it’s...”
“Ok, ok, thank you for doing it. Have a nice day”. I stopped him because I was getting mad and didn’t want to escalate. They’d done the correction and I didn’t like being condescended to but ultimately I just wanted to get off the phone with a win.
3. He then started to get more condescending about calling them as soon as we notice a problem. I said “ok, ok, thank you again” and hung up.
And to be clear, this isn’t my first time at the rodeo. We’ve done this upgrade before, several times and it’s always been from date used, not date purchased.
4. So has the policy changed or is this guy just wrong? Changing it to purchased but not used wouldn’t make ANY sense to me.
