I have been trying to call for the last couple weeks. Different days, different times, same story. When I can get through, the recording says estimated wait time is two hours. The two times I did this, my call was dropped right around the two hour mark. My needs are minor, I need to cancel two reservations for Steakhouse 71. Why can't I cancel it myself? What they are doing right now isn't working. If the wait times are this long, why not offer a callback service. I know some people have mentioned this, but I have never received this option. If you call in the morning at the wait is 2+ hours, provide as accurate feedback to the true wait time and take a call back number. Possible state, "We apologize for the delayed wait times, we will call you back in 2-3 days". To some this may not be acceptable, but for some with minor issues that can wait, like my self, I would like to know that someone is going to be calling me in a couple days than wasting my time calling every day, different times and sitting on the phone. Done with rant....