sandam1
DIS Veteran
- Joined
- Apr 19, 2016
I used it for one trip about 4 (?) years ago and the shuttle was a mess. The trip from MCO to the hotel was okay, but the trip back to the airport was a disaster. After waiting around for a van that never showed up and a few panicked phone calls to the shuttle service (which is NOT run by Universal BTW, it is a sub-contractor), I wound up leaving the hotel less than an hour before my plane starting boarding. If I hadn't have had TSA pre-check and the efforts of the driver that finally did show up, I would have missed my flight. The worst part was that neither the shuttle company nor Universal cared about my experience when I complained about it afterwards.
I think that they may have changed the sub-contractor since then (I think I heard that SuperStar went out of business), but I still wouldn't use the Universal shuttle. It isn't too much more expensive to use a private car service (I always recommend Tony Hinds, he is the best in the business!) and it is just so much more convenient. They meet you at the baggage claim, grab your bags for you, load them in their vehicles (which is parked close-by) and go. Plus most will accommodate a grocery/liquor store stop for free. Since my crazy stressful experience with the shuttle, using Tony's service is the one vacation luxury that I ALWAYS treat myself to.
I think that they may have changed the sub-contractor since then (I think I heard that SuperStar went out of business), but I still wouldn't use the Universal shuttle. It isn't too much more expensive to use a private car service (I always recommend Tony Hinds, he is the best in the business!) and it is just so much more convenient. They meet you at the baggage claim, grab your bags for you, load them in their vehicles (which is parked close-by) and go. Plus most will accommodate a grocery/liquor store stop for free. Since my crazy stressful experience with the shuttle, using Tony's service is the one vacation luxury that I ALWAYS treat myself to.