Had the EXACT same thing happen with our Disney specialist TA. Only booked with her because at the time of booking it was the only discount available for our time frame. AP rates came out several months later and our hotel was booked solid. I asked TA to keep checking for the hotel we wanted and for club level. Finally things started to open, our hotel and club level. Asked her to change...said she would (major upgrade for her) but by the time she got to it hours later, the room was gone. A few days later another room appeared. Again reached out to her to make the change she didn't get to it timely and again gone. Now two days out from our trip, the exact room and dates appeared and again reached out to TA. She said when she called Disney told her unavailable. However, it was available online. I called Disney myself and booked it. I then foolishly did the transfer paperwork for her. AND, called disney to pay my reservation and ensure ME. I stalked the website, reached out to her, would have been able to book myself at anytime, made my FP and dining, spent good chunk of time on phone with WDW and she got the credit. She said she would send us something as a thank you but never did. Plus, when I tried to book a bounceback, the first agent refused to help me since it was a TA reservation (at that point) and had to get a supervisor. That call was over an hour while at the pool.
