This is us as well. We have 2 PIFs this summer and waiting it out. I'm really sad about their policy.
Does anyone know what was Thomson's policy for the virus? What about REI and Austin? One of my biggest hesitation with Thomson allowing the deposit on CC, but paying the rest via check. I wasn't comfortable with this for exactly the situation that there was no protection if they company went under.
I'm not sure Thomson has a stated policy for existing bookings. We are booked with them for Japan in June, and it seems both we and Thomson are taking a wait and see approach. Our PIF is coming up on March 22. Based on something I thought I saw in earlier posts here, I emailed my TA last night to see if Thomson was moving the PIF to 60 days from 90 days. If not, I do plan to PIF. If the trip is able to go in June, we still want to go. If it gets cancelled, then i would expect a full refund, but I'd actually be ok with a a travel credit since this is still a trip we really want to do and would probably move it to Summer 2022.
Looks like Thomson has put the following in place for new bookings:
Peace of Mind: Thomson’s Trip Protection Promise
Thomson Family Adventures is dedicated to the peace of mind of our guests and staff. It’s our number one priority and informs all of our decisions.
In today’s landscape, we understand travelers may be more careful when making travel plans. That’s why we’re offering unprecedented flexibility on our most popular destinations with our Trip Protection Promise.
Our Trip Protection Promise
Reserve space and commit to your dream vacation by May 1, 2020. You will be free to cancel at least 30 days prior to departure and receive a 100% credit for future travel.
This promise is extended to trips to the following destinations:
Azores, Baja California, Canada, Costa Rica, Croatia, Egypt, Greece, Iceland, Italy, Japan, Morocco, Panama, Peru, Scotland, Tanzania, Thailand
Let’s keep communicating. Let’s stay informed. And let’s keep exploring the world in safety.
Terms and Conditions
This policy is valid for new bookings on scheduled departures that depart before December 31, 2020. This offer ends May 1, 2020, at 11:59 p.m. EST. If you are currently booked, please call us at 800-262-6255. This offer does not apply to Alaska, Belize & Guatemala, China, Colombia, Galapagos cruises, Ireland, Switzerland, Vietnam or custom departures (Argentina, Israel, Australia, Antarctica). Additional exclusions may apply.