Michigandermom
Earning My Ears
- Joined
- Apr 16, 2004
I'm new here, but I've already gained lots of great info from reading the posts. I have made package reservations for club room at HRH. I think it was called the stay n play package. My question is, I called the toll-free number for the HRH to see about requesting a certain room and was told that they "could not touch" my reservation because it was made through a package deal with a travel agent. I also have a Loews card and wanted to give them the card number to attach to my reservation so I would get credit for my stay, and again was told they could not touch it. This is the first time I have ever used a travel agent. The only reason I used a travel agent was because if I were to book this particular package myself, I would have to pay the entire amount at the time of booking, which I thought was rediculous. Would it work if I had my travel agent call to make my request and give them my Loews number? I really prefer to do it myself so that I can ask questions, if necessary. Does anyone know of a way I can handle this situation? If I called the direct line to he hotel would they be better able to help? Thanks.