Er, no I was just at WDW a few weeks ago. My knowledge of both properties is very current.
Experiencing them side-by-side multiple times per year over 9+ years, we've really seen how WDW has slipped and Universal has improved. Like, just try calling either business. Call WDW, and odds are high you'll spend more time on hold than on a call to Universal.
Disney's myriad combo of ILL's, G+, and virtual queues is a confusing mess. And I say that as someone who is well versed in how to use them. Whenever
MDE gets overwhelmed at 7am, WDW customers are just out of luck, even though they did everything they were supposed to do at the assigned time and paid for G+. That is bad customer service, and it happens quite often.
I am sad to see this happen to WDW and Disney. I would very much like to see them get their act together.
I don't think Disney HAS to do anything, but I predict the company will continue slipping in concrete ways we can measure if they don't. It isn't just the parks, Disney's recent movies have also not done very well. They also had the Starcuiser fiasco.
More recently they fell from #6 to #12 on Forbes' list of top companies, and more pointedly from the #1 media company down to #4. That is not a good trend.
Maybe WDW will be able to keep charging ever higher prices, while making visiting even more complicated, and enough diehards will still keep paying even as we continue to age. Maybe.