Yvet
<marquee behavior=alternate><font color=blue>♫ Sh
- Joined
- Apr 29, 2006
Ohwwww i'm soooo mad!!!!!!!!
I can scream so loud that y'all could hear me....
It's OT but Disney related because it's about our trip.
It's about our plane tickets.
We always fly United because we are frequent flyers with them and we are saving for a free ticket (after this up coming flight in December we have a free ticket).
In July 2009 United announched a new police regarding their bagage.
If you purchase a ticket after 30 September then you have to pay for you second bag (yes i know other rules apply for international travelers).
So what we did was looking around to find the best price out there for our flights in December and in April.
A Dutch TA came out with the best price for both December and April.
We asked them explicit about our ticket needs to be issued (printed but they don't print anymore with e-tickets) asap.
She answered that it wouldn't be any problem to have them finalized directly and also the invoice stated that the full amount must be paid within 7 days because they must print the tickets within 10 days.
So we booked our plane tickets for December and April with them.
So far so good.
Today i discovered that nothing is so far so good, that everything is screwed up by the TA.
The tickets for December are issued on November 23 (Yesterday )
The tickets for April arn't issued yet.
So there goes our free second bag for our trip, this is going to cost us at least an extra $100 for our December trip and at least $50 for the April trip.
So i called them, and the TA was saying that it were airline rules that changed so she couldn't help it.
I explained to her that this was already known by us before we booked the ticket and that i asked to have the tickets issued direct because that way we wouldn't have to pay for the extra bags.
She kept saying that it wasn't their fault and that they wouldn't pay for the extra bags we need to take with us.
I called Emiel about this and we have it in writing that they would need the full amount within 7 days because the tickets must be printed within 10 days.
Emiel is going to take over this case and give them another call and want to complaint in writing about this and we want our fee covered by them.
Let them pay for their mistake.
I'm sooo mad about this, you ask, you arrange, you let them know why, you explain why-how-when and where and still they mess up.....
And because they messed up this thing i have to pay at least $150 extra for traveling.....
I can shoot them at this point........
That why i let Emiel handle this further.....
I can scream so loud that y'all could hear me....
It's OT but Disney related because it's about our trip.
It's about our plane tickets.
We always fly United because we are frequent flyers with them and we are saving for a free ticket (after this up coming flight in December we have a free ticket).
In July 2009 United announched a new police regarding their bagage.
If you purchase a ticket after 30 September then you have to pay for you second bag (yes i know other rules apply for international travelers).
So what we did was looking around to find the best price out there for our flights in December and in April.
A Dutch TA came out with the best price for both December and April.
We asked them explicit about our ticket needs to be issued (printed but they don't print anymore with e-tickets) asap.
She answered that it wouldn't be any problem to have them finalized directly and also the invoice stated that the full amount must be paid within 7 days because they must print the tickets within 10 days.
So we booked our plane tickets for December and April with them.
So far so good.
Today i discovered that nothing is so far so good, that everything is screwed up by the TA.
The tickets for December are issued on November 23 (Yesterday )
The tickets for April arn't issued yet.
So there goes our free second bag for our trip, this is going to cost us at least an extra $100 for our December trip and at least $50 for the April trip.
So i called them, and the TA was saying that it were airline rules that changed so she couldn't help it.
I explained to her that this was already known by us before we booked the ticket and that i asked to have the tickets issued direct because that way we wouldn't have to pay for the extra bags.
She kept saying that it wasn't their fault and that they wouldn't pay for the extra bags we need to take with us.
I called Emiel about this and we have it in writing that they would need the full amount within 7 days because the tickets must be printed within 10 days.
Emiel is going to take over this case and give them another call and want to complaint in writing about this and we want our fee covered by them.
Let them pay for their mistake.
I'm sooo mad about this, you ask, you arrange, you let them know why, you explain why-how-when and where and still they mess up.....
And because they messed up this thing i have to pay at least $150 extra for traveling.....
I can shoot them at this point........
That why i let Emiel handle this further.....