This post is not directed for
documented service dogs as they fall into a different category. I am talking about "pets" vs service dogs.
If you are interested in asthma and allergies and the American with Disabilities Act (ADA) please check out the Asthma and Allergy Foundation of America's website. I have changed my reservation to a non-pet friendly resort, but am concerned about DME. If you have an issue covered by the ADA write a letter/email to Disney Legal and explain your concerns.
Other random thoughts:
While it seems like a good thing that people are getting phone calls, Disney is very smart since it appears they are interested in your concerns but they are not leaving any type of written trail indicating what you were actually told was the policy vs what other people are being told. They can claim a "miscommunication" issue. When it is in writing it's hard to dispute what was "said". In my office we have saying "if it's not in writing, it doesn't exists".
Disney should implement a size and breed limit. However, what people need to understand is that it usually is not the breed of the animal, it is how the owner treats/trains them that often causes the misconception that it is the entire breed.
This says a lot more about the owners than it does the dog. Yes, some breeds might be pre-disposed to being aggressive, but with the right owner and proper training this can be mitigated. I would not want to chance that the owners of an aggressive breed have trained/treated them well. I know other types can also have issues, but I am less likely to be concerned about them than a dog that is as tall or taller than me when on his hind legs.
Disney should set-aside only specific rooms or buildings (buildings would be better) for pets. There should be some type of plaque on the door indicating it is a pet-friendly room so people will know if they are assigned to one. Much like the old smoking/non-smoking plaques on doors.
Your camera/phone is your best "defense". Take pictures and or videos and send them to Disney.
I don't see Disney backing down but a grass roots campaign wouldn't hurt. In any grass roots campaign, the more noise is made the more exposure the topic gets. So don't stop at emails. Call, fax and send a handwritten letter to everyone you can find. If they don't respond, in writing, send a follow-up email, fax and letter and start with "I am concerned that I have not received a written response from your office regarding my (email/fax/letter/call) of (date). Enclosed is another copy of my communication to you". Be sure to copy the local affiliates for the 3 major networks. With enough interest they might be willing to do some type of human interest story. Be sure to send a separate follow-up for each of the methods you used. Keep doing this until you chose to stop. If someone wanted to take the initiative there are websites that will allow you to create an online petition. In addition to the names, emails and other information posted in this thread, to find the names of management and Board of Directors at the Disney Company go here:
https://thewaltdisneycompany.com/about/. The Walt Disney Company Corporate Office & Headquarters 5
00 S. Buena Vista St. Burbank CA 91521 The Walt Disney Company corporate phone number: (818) 560-1000 (Can you tell I have some experience on this?)