Coronavirus and DCL Megathread - Suspension of Departures for the fleet until early November. Booking only available from early December.

June Alaska cruises are literally the outlier here—everyone else has been given options if they are going to areas that might be effected or closed (Europe, etc) but not Alaska for June even though the port we need to leave from is literally closed. It’s complete garbage. I’m the biggest Disney fan you could find but this is unfair. And the idea that they could change it to a Mexican cruise is not that appealing. Is there really a weeks worth of ports to see off of San Diego?

It won't happen. Not a chance any of the Mexican ports are going to be open to an American cruise ship, considering we now have the most cases of any country on Earth, by far. Right now I'm thinking Mexico kinda ironically wishes that they had helped Trump build his wall...

I'm also on one of these June Alaska cruises, and am resigned to the fact that there is a 0% chance it will sail. Now it is just a matter of waiting for Disney to decide how long they are going to hold onto our money.
 
June Alaska cruises are literally the outlier here—everyone else has been given options if they are going to areas that might be effected or closed (Europe, etc) but not Alaska for June even though the port we need to leave from is literally closed. It’s complete garbage. I’m the biggest Disney fan you could find but this is unfair. And the idea that they could change it to a Mexican cruise is not that appealing. Is there really a weeks worth of ports to see off of San Diego?
I agree. DCL needs to communicate with us Alaska cruisers whose trips are definitely impacted.
 
All of us in the Hawaii cruises are in limbo too..not just Alaska...I would just like my money freed up.

Jill in CO
Correct, but as it stands now the June Alaska cruises don’t even have the option to rebook at this point. We either have to cancel and lose deposit or move into the 50% penalty phase and hope Disney does the right thing.
 


All of us in the Hawaii cruises are in limbo too..not just Alaska...I would just like my money freed up.

Jill in CO


True but they aren’t even letting us move them. My fear is by the time they tell us, we won’t be able to make any alternative plans for the summer, if we can go anywhere at all. I don’t even want my money back at this point, I’d take the ability to move my trip.
 
June Alaska cruises are literally the outlier here—everyone else has been given options if they are going to areas that might be effected or closed (Europe, etc) but not Alaska for June even though the port we need to leave from is literally closed. It’s complete garbage. I’m the biggest Disney fan you could find but this is unfair. And the idea that they could change it to a Mexican cruise is not that appealing. Is there really a weeks worth of ports to see off of San Diego?

I agree 100%. I did read somewhere that if they moved our embarkation port to San Diego they would be responsible for transporting everyone from Vancouver to San Diego to be within the cruise contract. Logistically, that doesn’t seem possible either. Not sure why they are waiting to cancel us.
 


I have called multiple times. I know the CM’s hands are tied but this is crazy.

what’s the point to keep calling? They aren’t going to know anything or tell you anything before it’s announced to the public. All you’re doing is filling up the phones lines when there are people who have actions they can take are trying to call as well.

I get you’re frustrated, we are supposed to sail on 4/30 so we are too, but there is zero reason to call them over and over before anything has been announced
 
what’s the point to keep calling? They aren’t going to know anything or tell you anything before it’s announced to the public. All you’re doing is filling up the phones lines when there are people who have actions they can take are trying to call as well.

I get you’re frustrated, we are supposed to sail on 4/30 so we are too, but there is zero reason to call them over and over before anything has been announced

Because they’re not communicating at all. And considering they picked up within seconds, seems like they’re not too busy. Keep in mind you have options. We have nothing at all. We are the only cruise that is 100% effected by closures that has not been able to move. Nothing.
 
I agree. We may need all the money we can get before this thing is over. We have already given into the fact that a summer vacation will not be in the cards for us. Now DCL just needs to return our money to us that we paid for a service that will never be provided.

I agree 100%. I’ve been accused of bashing Disney for having this opinion but as a corporation they’ve managed the closure of parks and resorts around the world. Cancelling these cruises and arranging refunds is small fry by comparison?

That’s just my take on it of course and I hope that no one gets personal with me but I expected DCL to do better.
 
I agree 100%. I’ve been accused of bashing Disney for having this opinion but as a corporation they’ve managed the closure of parks and resorts around the world. Cancelling these cruises and arranging refunds is small fry by comparison?

That’s just my take on it of course and I hope that no one gets personal with me but I expected DCL to do better.

You make a good point. The parks effect many more guests. These cruises are small change—not even amounting to a day’s worth of guest activity.
 
I would expect an update from DCL this week. Friday afternoon, Disney finally announced parks and resorts would NOT be reopening on 4/1. (There were still people with reservations starting on 4/1 at that point.) No anticipated date of opening...just saying they'll cancel people's reservations 1 week at a time if they don't cancel/rebook themselves.
 
As my country started with measures around the 12th of March, which got stricter last week, I thought it might be interesting to give some insights how another country is doing, as I think we might be a bit ahead of the US curve. My country is the Netherlands, about 17,2 million citizens (very dense 1100 people per square mile, comparable to Chicago). First Coronavirus patient was on the 27th of February. 10.866 cases, 3.483 hospitalized (total, some home again), 771 deaths , average age of people dying is around 80 years old, but we have also young people on the IC, I think the youngest is 16.
We don't get accurate figures of how many are cured again, as people don't have to report back. Today it jumped from 6 to 253 cured people, most likely people who were hospitalized, I guess.
We had about 2-3 days of hoarding toilet paper and other stuff, and then we basically stopped (and with that we are non-hoarding champions in Europe, I read :P )

Our measures have been in place for 2,5 weeks, since 12th of March: working from home, schools closed a few days later, social distancing, only necessary trips, no big events. Last week measures got stricter with no groups over 3, options for mayors to close down areas like markets or parks, beaches etc. fines etc. Hospitals are working together and patients are spread over the different hospitals to make sure the hospitals in the hotspot are not getting overloaded. The first hotspot, where it all started for us, is actually seeing a decrease, but there are new hotspots developing. Not everyone gets tested, your GP has to refer you. Hospital staff gets tested more and quicker.

The experts are now carefully optimistic, they see that the curve has flattened a bit. They can see that the increase in new cases slows down. There are still new cases every day, but less than expected without measures. It is still too early to draw any real conclusions. In the next few days we will see if we continue with these measures or if they will get stricter. My guess is it will stay like this. I read the mayor in one of the hotspot cities said that he expects the measures to continue for at least another month.
We still have enough beds in the IC, and there are more ventilators coming.
The experts think the peak is going to be late April now. With that we would be following the same pattern as Wuhan, where about 2 months where after the lockdowns life slowly will start to get back to normal.
 
Because they’re not communicating at all. And considering they picked up within seconds, seems like they’re not too busy. Keep in mind you have options. We have nothing at all. We are the only cruise that is 100% effected by closures that has not been able to move. Nothing.

I get it but the reps on the phone aren’t going to tell you anything if it hasn’t been made public yet. You’re just wasting yours and their time until that happens
 
I get it but the reps on the phone aren’t going to tell you anything if it hasn’t been made public yet. You’re just wasting yours and their time until that happens

I know what you’re saying but Disney also has a habit of making changes and not telling anyone for a day or two. I just keep hoping I’ll catch them at the right time.
 

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