Coronavirus and DCL Megathread - Suspension of Departures for the fleet until early November. Booking only available from early December.

[MotherKnowsBest]

They haven’t officially canceled the Hawaii cruises?

Not yet!

 

[aladdin94]

This exactly. I’ve done Mexico. I have zero interest in ever going back. I saved a long time for specifically Alaska. Am not willing to put that money towards another Mexican cruise. I would want my money back.

They wouldn’t be going after the more opulent Alaska/European cruisers during this contingency period. They will certainly offer full refunds/125% credits. At this stage, DCL wants to stop bleeding cash. San Diego/Miami are Carnival perennial strong hold markets-they will offer “limited time offers” to people in/close to these markets to keep these ships at sea and buffer losses to bring people to DCL who wouldn’t sail with them otherwise due the considerable price differences with Carnival. No way, as things stand right now, that NYC/Canadian/European ports open before September/October. DCL needs passengers/ships at sea, and this contingency would be a last resort effort to salvage some their summer cash flow. Logistically speaking, it’s going to be way more cost effective to keep their ships sailing/coming back to US ports than overseas due to the volatility of the current pandemic. And by the way, DCL, rumor has it, is also looking at Galveston as another port for the Wonder to sail out during the summer. Again, cannot confirm, these plans as they are only rumors.

 

[Love2Cruise2015]

Not yet!

Yikes! Have you received any communication from Disney about the cruise?

 

[To the honeypots]

I get it but the reps on the phone aren’t going to tell you anything if it hasn’t been made public yet. You’re just wasting yours and their time until that happens

i have called twice. Each time the reps encouraged me to call back even if nothing if posted. They said they are getting so many updates each day that they recommended I call every couple days.

 

[jedijill]

Yikes! Have you received any communication from Disney about the cruise?

Nothing yet.

 

[randumb0]

There is no point in calling if your cruise sails after 4/12 regardless if the ports are closed

 

[Trera]

There is no point in calling if your cruise sails after 4/12 regardless if the ports are closed

Trump just announced social distancing measures to continue until 4/30, so I am assuming no cruising until at least that date.

 

[mmouse37]

Trump just announced social distancing measures to continue until 4/30, so I am assuming no cruising until at least that date.

That would be my guess.

MJ

 

[randumb0]

@Trera You are right but there is still no point in calling until Disney makes an announcement

 

[jlas00]

Carnival just extended their "pause" through May 11th.

 

[Naeher]

4/30 is the next cruise on sale.

 

[bunnm09]

Holland America has extended their shutdown through 5/14 now as well. I imagine we hear something from DCL soon. No way are they the only line sailing during that time

 

[randumb0]

@Naeher Maybe DCL's plan is to cancel all of April and begin sailing on May 1st

 

[spurscar]

Just got my email cancelling the April 17th Dream date.

 

[dtrain]

Cruises suspended through April 28th now....of course leaving the 2 Hawaii cruises in limbo.

 

[Naeher]

All sailing through 4/28 cancelled.

 

[1supermomsmd]

All sailing through 4/28 cancelled.

what does the email say are your options? do you need to call them to get any refund?

 

[randumb0]

4/28? Seems like an odd date to choose

 

[spurscar]

FYI, the customer service rep I got on the phone at first didn't even know yet. Looks like emails went out before they were all updated. They're all working from home though so that's not surprising. Anyway, be patient with folks on the phone if you call.

 

[spurscar]

what does the email say are your options? do you need to call them to get any refund?

"In light of this cancellation, we are offering you the choice of a 125% future cruise credit to be used for a future sailing within 15 months of your original sail date, or a full refund. The credit will be automatically added to your account at the start of business on Tuesday, March 31, 2020, and Guests and travel agents may place a reservation on hold by applying it as a payment option when booking a new reservation online. If you prefer to speak to an agent, you can call us at 1-866-325-6685 or 407-566-7797 beginning on Tuesday, March 31, 2020. "