AP Only Info Thread Reservation System /Extensions / Refunds

[Eastern]

We called to cancel ours the last week in May. I received an email last Friday (6/26) saying my refund had been processed and we would see it in 7 to 10 business days on the cc. Our APs were scheduled to expire 7/2. Hope this helps!

Interesting as I cancelled an AP expiring May 24, 2020 earlier than that and then I checked in late May to be sure the request was on file. Still no word. Maybe because it was a Sam's voucher purchase.

 

[PrincessV]

We called to cancel ours the last week in May. I received an email last Friday (6/26) saying my refund had been processed and we would see it in 7 to 10 business days on the cc. Our APs were scheduled to expire 7/2. Hope this helps!

Seriously?! I have been calling and emailing to cancel since early April and have nothing but extensions I don't want. The inconsistency is so aggravating.

 

[HarvardAce]

Our APs originally were set to expire at the end of August, allowing us to get our early August trip in. However, given the quarantine now in place on the return side (we live in CT) and the numbers we are seeing in FL, we no longer feel comfortable going, so we are going to cancel our August trip. Our next trip isn't until February, so any extensions given won't cover that trip (right now they are showing as expiring in December, and the extra month we get in October would only go through January). Therefore, we think the best bet is to cancel our existing APs and just buy new ones that start the clock in February, rather than renewing. Is the expectation that the cancellation will result in a refund retroactive to the date Disney closed? I would assume then that the refund (for us about 4 months or 33%) we would get would be more than the discount on renewals versus new passes (we get the DVC Gold ones), plus we get the extra month from starting in February instead of January.

Of course, I've tried calling the "VIP" passholder line and it's either been a straight busy tone or "All circuits are busy" the entire day. Is there a passholder email address we can try and use instead?

 

[hertamaniac]

What is the source for this upcoming email with four options?

Phone CM I spoke with at AP line/services yesterday afternoon.

 

[hertamaniac]

Thank you! I tried calling and got the all circuits are busy thing.

I had to keep my phone plugged in and put on speaker for about 45 minutes. You're welcome and glad to help everyone!

 

[vinotinto]

OK, I have a question for those of you that had APs paid in full that expired during the closings and were extended.

Ours are showing up under Tickets with the correct expiration date, but when I click at the very bottom of MDE "Annual Passholder, Types, Benefits Discounts," my AP is not in there.

I had received Passholder emails previously and I have push notifications enabled for MDE on my phone and did not get the notification about the preview today. While I don't care about the preview, I don't want to have any issues with the APs when we go to the parks in a few weeks. I have the Park Reservations, but had to call to make more than 1 day.

Anyone else have this problem?

 

[PrincessV]

FYI: weekend reservations for APs are filling up in Sept. now. I went ahead and booked a few random days in case I can't get them to take my AP back, but I have no way of knowing this far in advance if I might feel like going to EP one Sat. in Sept. I see how the reservations system can work for people with actual trips planned, but this is terrible for those who do day visits. I need to figure out how many days I'd need to use my AP to break even... if a FL 4-day runs about $62/day, and I paid $630 for my AP, I'll break even if I use it at least 10ish days, I guess. I mean, it's a bit apples to oranges, because I'd normally use my AP for a handful of day trips plus some multi-day overnights, but basically 10 days is my reference, right?

 

[disneygrandma]

For those that have received emails about a refund, would you please share as to how the refund was calculated? Was the refund for your remaining time left when the parks closed? Or some other dollar amount?

Thank you!

 

[1lilspark]

I’m locked out of booking my 3 rolling AP allotments until January 10th and I’m pretty sure that unless capacity has been bumped by then weekends will be long gone from then- April sucks when as a local I normally have Saturdays and one or two weekdays off (the weekdays I don’t know until I get my schedule)

 

[VrBchJ]

Question for the group:

Before the AP extension, I renewed my AP. My original AP expired April 2020, so I renewed to April 2021. When the extension came out, the new expirations are August 2020 and August 2021 (it is listed like this on MDE).

A week ago, my husband called to get his AP renewed. His original expiration was July 2020, but his renewal didn't reflect the extension. He currently has an AP expiring in November 2020 (extension) and his AP renewal reflecting the original month of July 2021 (no extension).

Are AP renewals based on the new date of expiration, following the extension, or the original renewal date?

So sorry if this doesn't make sense. I'm trying to get my ducks in a row before I call Disney.

My situation is somewhat similar. I renewed my June AP. My MDE shows Oct 2020 expiration and June 2021 expiration. With the extension I think the new expiration should be Oct 2021 not Oct 2020.

 

[Disneylvr1971]

Is anyone having the problem of seeing their extension date on MDE extended, and now it's back to the original extension date? My original expiration date was Sept, changed to Jan. I made my Dec park reservations (have a resort stay) and when I checked today, my AP expiration date is Sept again.

 

[MickeyBalloons]

My situation is somewhat similar. I renewed my June AP. My MDE shows Oct 2020 expiration and June 2021 expiration. With the extension I think the new expiration should be Oct 2021 not Oct 2020.

I had the same dates and new expiration also showing as October 2020. ????

 

[yulilin3]

They are definitely working on it, i have a current ap and my renewal and both have different dates than yesterday.
It seems they're adding the one month extension. I wouldn't freak out now and give them a couple of weeks

 

[PrincessV]

I'm still seeing the extensions I don't want and no sign of cancellations/refunds...

 

[cm8]

They are definitely working on it, i have a current ap and my renewal and both have different dates than yesterday.
It seems they're adding the one month extension. I wouldn't freak out now and give them a couple of weeks

I went to excitedly check our expiration dates too and low and behold they were now updated! PTL! I was still able to make a park reservation for Christmas Day

 

[itstrue56]

Is the option to cancel your AP and get a full prorated refund available yet? Or are we still waiting on those details?

 

[armerida]

They are definitely working on it, i have a current ap and my renewal and both have different dates than yesterday.
It seems they're adding the one month extension. I wouldn't freak out now and give them a couple of weeks

@yulilin3 , are you saying that they are starting to add that extra 30 days that was supposed to be added in October? If so, that would be amazing, as I can’t book my December/Christmas on-site trip until I get that extra extension...

 

[armerida]

I went to excitedly check our expiration dates too and low and behold they were now updated! PTL! I was still able to make a park reservation for Christmas Day

@cm8 did you just get the initial 117 day extension, or did they add the extra 30 days On top of that announced to be added in October?

 

[yulilin3]

@yulilin3 , are you saying that they are starting to add that extra 30 days that was supposed to be added in October? If so, that would be amazing, as I can’t book my December/Christmas on-site trip until I get that extra extension...

I honestly am lost, they've moved my tickets so much already cause i had an extra complicated issue at this point im just waiting it out and then I'll double check the dates

 

[armerida]

I honestly am lost, they've moved my tickets so much already cause i had an extra complicated issue at this point im just waiting it out and then I'll double check the dates

Hope everything is straightened out for you now! This has been quite the roller coaster!