AP Only Info Thread Reservation System /Extensions / Refunds

[JayMunOne]

Sorry if I've missed this already being posted, but is there a limit to the number of days APs can have reserved? I want to get some days booked in case I decide I'm okay with going at any point (I'm close enough for just a day trip), even though I'm not committed to anything yet.

Yes. 3. Just the 3. Messed up, isn't it?

 

[MeridaAnn]

Yes. 3. Just the 3. Messed up, isn't it?

Thank you for the number.

 

[1lilspark]

Yes. 3. Just the 3. Messed up, isn't it?

Unless you are on site then you get length of stay(s) instead of the three

 

[dagored]

Unless you are on site then you get length of stay(s) instead of the three

You are missing the point. It’s an annual pass, depending on the pass, you are not LIMITED.

You should get to go every day you stay on site and if you have a pass you should get to go when you wish also.

 

[KristinU]

Anyone care to think through my scenario with me?

Baseline Facts:

• Family of three with Platinum APs that were effective 1/24/2020
• APs were converted from hoppers (in case that factors in)
• Planned onsite Christmas trip starting December 22nd, planning for 8 or 9 park days
• We live out of state, in CT, and our plans for an offsite visit prior to December are fading fast (was April, pushed to July, pushed to August, with school and football season starting we can't push much further... assuming there is a football season and school is on in person)
• 8 park days reserved for the Christmas trip, 1 park day reserved for August (made by dropping one December day, and now we're maxed out). My parents are meeting up with us for Christmas and we've got our park days coordinated now.
• Plans for an offsite trip in April 2021, would use 6 or 7 park days then, assuming whatever reservation system is in place by then allows us to access the parks for 6 or 7 days

So, I'm contemplating requesting a refund for the remainder of our APs when that becomes available.

Factors/concerns/questions here:

• Would I be able to retain our reserved December days if I convert my room only reservation to a package to include admission? (right now the week is still showing green for all 4 parks for all 3 "buckets" - AP, Resort, and Day tickets)
• I'm thinking switching to package might not necessarily be less expensive than just keeping our APs, but would give me a bit more "insurance" against any need to reschedule due to COVID
• I guess timing would be everything on the conversion to a package for December, I wouldn't want to commit before knowing that the AP cancellation and refund was truly an option (we're all still speculating on this, right?) But I also don't want to wait too long and have the parks booked up if my park reservations wouldn't just be retained. I think this is our biggest factor.
• Would we be able to convert our December package tickets to APs if I feel that things are looking good for April? Or given the 3 day thing, maybe it would be better to just buy theme park tickets for April and ditch the APs altogether (and possibly do something else next April)

Typing this out, I think I'm heavily leaning toward the refund since it seems like that would give us the most flexibility. And the more I think about the logistics, the more fired up I get about their handing of APs. The either-or thing with onsite stays and offsite day visits is just bananas.

 

[Gr8t Fan]

Typing this out, I think I'm heavily leaning toward the refund since it seems like that would give us the most flexibility. And the more I think about the logistics, the more fired up I get about their handing of APs. The either-or thing with onsite stays and offsite day visits is just bananas.

I'd go with the refund if/when it is offered. The onsite requirement in order to guarantee park admission would be a dealbreaker for me.

 

[DisMommyTX]

...Or given the 3 day thing, maybe it would be better to just buy theme park tickets for April and ditch the APs altogether (and possibly do something else next April)
Typing this out, I think I'm heavily leaning toward the refund since it seems like that would give us the most flexibility. And the more I think about the logistics, the more fired up I get about their handing of APs. The either-or thing with onsite stays and offsite day visits is just bananas.

This. I would gladly trade my AP for week-long tickets for each of our planned trips at this point, even at 2 or 3 times the cost! We are going for a week and a half this month, celebrating or 20th wedding anniversary, and only get 3 park days. We usually visit a park everyday, at least for a few hours in the afternoon and evening. We have 4 other trips planned in the next year, all 5-10 days, but cannot even see all four parks!!

 

[disneygrandma]

Disney says that the AP holders are their most loyal fans. Yeah, kick us around and how do the AP holders react? Well, quite a lot are renewing their AP's and paying premium price for stripped down benefits and discounted experiences. But the rest of us are very upset at how Disney is handling all of this. A one month extension in exchange for very limited park entry (reservations), no park hopping, no water parks, etc., not to mention no fireworks, no parades, and more. Disney is expecting us to come back to the parks now (if we can get in) and use up our remaining time left on our AP's. But wait! We're in the high risk category for Covid 19. We don't feel it's safe to return, and even Disney's own website says that our group would be vulnerable to Covid, So Disney's solution? Give us refunds. We don't know how they will figure the amount of the refund. And for us, that's really not what we want either. What we want is the remaining time on our AP's to be able to use it when we are ready. We want to get what we paid for. I doubt the refund amount will be anywhere near enough to buy tickets for our hopefully rescheduled family trip next June.

Disney should be looking for ways to make all of the AP holders feel like they're valued. Not hand out refunds to unhappy customers, some of whom will never return again. If Disney doesn't want to freeze or pause our AP's, then how about just giving us a voucher for a new AP? That should be easy enough. Then we're able to make park reservations and return to WDW when we're ready to. Disney should give AP holders more choices, not just the extension or the refund. There are better ways for Disney to handle all of this. Or they could always do what they did for the Shanghai AP holders.

 

[Duck143]

Disney says that the AP holders are their most loyal fans. Yeah, kick us around and how do the AP holders react? Well, quite a lot are renewing their AP's and paying premium price for stripped down benefits and discounted experiences. But the rest of us are very upset at how Disney is handling all of this. A one month extension in exchange for very limited park entry (reservations), no park hopping, no water parks, etc., not to mention no fireworks, no parades, and more. Disney is expecting us to come back to the parks now (if we can get in) and use up our remaining time left on our AP's. But wait! We're in the high risk category for Covid 19. We don't feel it's safe to return, and even Disney's own website says that our group would be vulnerable to Covid, So Disney's solution? Give us refunds. We don't know how they will figure the amount of the refund. And for us, that's really not what we want either. What we want is the remaining time on our AP's to be able to use it when we are ready. We want to get what we paid for. I doubt the refund amount will be anywhere near enough to buy tickets for our hopefully rescheduled family trip next June.

Disney should be looking for ways to make all of the AP holders feel like they're valued. Not hand out refunds to unhappy customers, some of whom will never return again. If Disney doesn't want to freeze or pause our AP's, then how about just giving us a voucher for a new AP? That should be easy enough. Then we're able to make park reservations and return to WDW when we're ready to. Disney should give AP holders more choices, not just the extension or the refund. There are better ways for Disney to handle all of this. Or they could always do what they did for the Shanghai AP holders.

I agree. We are trying to reschedule our May 2020 trip for next year since we obviously didn't get to go. It was 10 days in May.......our AP's will have expired by the rescheduled trip and now we would have to buy 9 day park hoppers to re-do the cancelled trip. Not really what we planned on. It would be nice if the month extension could be activated when we want. So they give us a month added to our AP's and we can activate it, in my circumstance next May. That way we get to have the exact trip that we didn't get to go on.

 

[JungleCruiseFan]

So we had a three week stay onsite for August with APs and park reservations for all 3 weeks. With how poorly Disney is treating APs and the reduced offerings we decided for the first time ever to stay offsite and booked a beautiful house with private courtyard pool and hot tub! My question is, before I cancel my resort reservations, how can I make sure I don’t lose all the park reservations I made? I know I only get 3 now which is unbelievable since they have 4 parks.....Should I cancel all my park reservations except the 3 I want to keep and then cancel my resort? Thanks

 

[KristinU]

Disney says that the AP holders are their most loyal fans. Yeah, kick us around and how do the AP holders react? Well, quite a lot are renewing their AP's and paying premium price for stripped down benefits and discounted experiences. But the rest of us are very upset at how Disney is handling all of this. A one month extension in exchange for very limited park entry (reservations), no park hopping, no water parks, etc., not to mention no fireworks, no parades, and more. Disney is expecting us to come back to the parks now (if we can get in) and use up our remaining time left on our AP's. But wait! We're in the high risk category for Covid 19. We don't feel it's safe to return, and even Disney's own website says that our group would be vulnerable to Covid, So Disney's solution? Give us refunds. We don't know how they will figure the amount of the refund. And for us, that's really not what we want either. What we want is the remaining time on our AP's to be able to use it when we are ready. We want to get what we paid for. I doubt the refund amount will be anywhere near enough to buy tickets for our hopefully rescheduled family trip next June.

Disney should be looking for ways to make all of the AP holders feel like they're valued. Not hand out refunds to unhappy customers, some of whom will never return again. If Disney doesn't want to freeze or pause our AP's, then how about just giving us a voucher for a new AP? That should be easy enough. Then we're able to make park reservations and return to WDW when we're ready to. Disney should give AP holders more choices, not just the extension or the refund. There are better ways for Disney to handle all of this. Or they could always do what they did for the Shanghai AP holders.

Yeah, I'm starting to feel like a jilted lover that's been blindsided by a breakup. Like "oh, wow, is this how you've felt about me the whole time? I thought I was something special to you. How could I have not seen this?!"

So we had a three week stay onsite for August with APs and park reservations for all 3 weeks. With how poorly Disney is treating APs and the reduced offerings we decided for the first time ever to stay offsite and booked a beautiful house with private courtyard pool and hot tub! My question is, before I cancel my resort reservations, how can I make sure I don’t lose all the park reservations I made? I know I only get 3 now which is unbelievable since they have 4 parks.....Should I cancel all my park reservations except the 3 I want to keep and then cancel my resort? Thanks

Very interesting scenario. I'd say leave them intact and then wait and see what happens.

 

[sara_s]

Anyone else get charged today for the last 4 months? Can't get through on any phone lines.

 

[twelveone]

Anyone else get charged today for the last 4 months? Can't get through on any phone lines.

We were charged over $1k for our last four months. Wasn’t expecting that. Anyone know what’s going on?

 

[osufeth24]

Anyone else get charged today for the last 4 months? Can't get through on any phone lines.

Was just coming on to ask. One of my best friends just texted me they got charged over $500.

 

[sara_s]

Apparently this is happening to anyone who didn't call to cancel their passes - you're now being charged for the 4 months upfront. I don't understand how they can do that when they haven't come out with all the information to make a choice for what we can do. And now I'll have to wait for hours on hold? I'm so pissed.

 

[osufeth24]

Apparently this is happening to anyone who didn't call to cancel their passes - you're now being charged for the 4 months upfront. I don't understand how they can do that when they haven't come out with all the information to make a choice for what we can do. And now I'll have to wait for hours on hold? I'm so pissed.

I thought the default for montly payment people was a refund?

I'm so confused. How can they charge for something when they were closed

 

[sara_s]

They're basically charging you upfront for a 4 month extension.

ETA - I'm calling to cancel my pass. I'm done with them jerking AP around and claiming they gave us all the information.

 

[twelveone]

I was under the impression the default for monthly payments was that your pass would not extend unless you called and then if you extended they would add the payment at the end.

 

[osufeth24]

but the default was a refund with no extension

 

[sara_s]

Me too, but I'm being told otherwise on the other threads.