Disney says that the AP holders are their most loyal fans. Yeah, kick us around and how do the AP holders react? Well, quite a lot are renewing their AP's and paying premium price for stripped down benefits and discounted experiences. But the rest of us are very upset at how Disney is handling all of this. A one month extension in exchange for very limited park entry (reservations), no park hopping, no water parks, etc., not to mention no fireworks, no parades, and more. Disney is expecting us to come back to the parks now (if we can get in) and use up our remaining time left on our AP's. But wait! We're in the high risk category for Covid 19. We don't feel it's safe to return, and even Disney's own website says that our group would be vulnerable to Covid, So Disney's solution? Give us refunds. We don't know how they will figure the amount of the refund. And for us, that's really not what we want either. What we want is the remaining time on our AP's to be able to use it when we are ready. We want to get what we paid for. I doubt the refund amount will be anywhere near enough to buy tickets for our hopefully rescheduled family trip next June.
Disney should be looking for ways to make all of the AP holders feel like they're valued. Not hand out refunds to unhappy customers, some of whom will never return again. If Disney doesn't want to freeze or pause our AP's, then how about just giving us a voucher for a new AP? That should be easy enough. Then we're able to make park reservations and return to WDW when we're ready to. Disney should give AP holders more choices, not just the extension or the refund. There are better ways for Disney to handle all of this. Or they could always do what they did for the Shanghai AP holders.