Everything Genie, Genie+ and Individual Lightning Lane - Please Read Posts 1-7

[scrappinginontario]

Here now and my mind is a blank! I know they are still allowing late arrivals for GotG boarding groups…..
But are you allowed to arrive late (beyond the 15 minute grace period) for a purchased, individual lightening lane? Thank you!!

Pretty sure return times are not being monitored and guests are showing up late. If you do, please report back your experience.

 

[GBRforWDW]

Happened again today nothing populated until around 7:30. Hopefully this is only affecting people without a park reservation for that day and I won’t have the same issue starting Saturday when we do have park reservations

Just wanted to share this snippet from someone there now, in case you may not have seen it:

Immediately switched to tip board which wasn’t showing any G+ return times right at 7 am again! Ahhhh! So I manually clicked into Remy and it showed a return time of 10:25-11:25 am so I snatched it up!

I'm sure not something you want to hear, but at least you know to be prepared!

Good luck and have a great trip.

 

[DisneyFive]

Just wanted to share this snippet from someone there now, in case you may not have seen it:



I'm sure not something you want to hear, but at least you know to be prepared!

Good luck and have a great trip.

Thank you for that!

The weird thing is it happened yesterday and today and we have had Park reservations both times. Hopefully they figure this out because it’s a major pain in the butt not to be able to see your top rides at one glance especially right at 7 AM when you were trying to book something before the +2 hour window after Park opening.

They are showing now…

—Dan

 

[closetmickey]

Pretty sure return times are not being monitored and guests are showing up late. If you do, please report back your experience.

So as far as you know, no enforcement for boarding groups and also for paid lightening lanes?
Thank you- I will report back

 

[wammers2003]

GENIE+ for ANNUAL PASSHOLDERS

- Guests who have an AP and all guests on their reservation have an AP, will be eligible to purchase G+ after midnight

- Guests who have an AP and other guest on their reservation have regular tickets that have NOT had G+ purchased for length of stay, will be eligible to purchase G+ for all guests after midnight

- When Annual Passholders are attempting to purchase Genie+, they may encounter a glitch IF the other people on their reservation have:

- regular park tickets AND​

- those guests purchased Genie+ for length of stay for their tickets​

- If this is your situation, you will not be able to purchase Genie+ for your Annual Pass at midnight. The system will not allow the purchase.

- The best option to fix is to call 1-407-939-4357 before 7:00 am and purchase Genie+ for AP(s). This number seems to be dedicated to Genie+ challenges and does not normally have a long wait time. Purchasing before 7:00 am will allow all guests to book Genie+ at 7:00 am.

- A common suggestion for the AP glitch is for guest services to advise guests to uninstall and reinstall the app. This does not fix the problem. Calling the number above should allow G+ to be purchased. Unfortunately it will mean a call each day you wish to add G+

GENIE+ for ANNUAL PASSHOLDERS

- Guests who have an AP and all guests on their reservation have an AP, will be eligible to purchase G+ after midnight

- Guests who have an AP and other guest on their reservation have regular tickets that have NOT had G+ purchased for length of stay, will be eligible to purchase G+ for all guests after midnight

- When Annual Passholders are attempting to purchase Genie+, they may encounter a glitch IF the other people on their reservation have:

- regular park tickets AND​

- those guests purchased Genie+ for length of stay for their tickets​

- If this is your situation, you will not be able to purchase Genie+ for your Annual Pass at midnight. The system will not allow the purchase.

- The best option to fix is to call 1-407-939-4357 before 7:00 am and purchase Genie+ for AP(s). This number seems to be dedicated to Genie+ challenges and does not normally have a long wait time. Purchasing before 7:00 am will allow all guests to book Genie+ at 7:00 am.

- A common suggestion for the AP glitch is for guest services to advise guests to uninstall and reinstall the app. This does not fix the problem. Calling the number above should allow G+ to be purchased. Unfortunately it will mean a call each day you wish to add G+.

We had 5 AP holders linked to 15 Park Ticket holders with Genie+ June 20-25. The AP holders were able to buy Genie+ after midnight and did not need to call the hotline for help.

 

[scrappinginontario]

thanks for the update. I will modify the post on page 1 saying this may no longer be an issue and requesting additional feedback. Appreciate your help!

 

[disneyfan150]

I am arriving 2 days before DD and will be solo for those 2 days. On day 3, she is joining me at HS around mid day (if the stars line up and there are no flight issues). We have G+ and Hoppers (bought G+ for the whole trip prior to the change).

Monday
Park Reservation at HS (EE 8 am)
Will hop to Epcot and also attend EEH
Would this plan work:

• I plan to walk from YC to HS and leave around 6:45 am.
• While walking, I will stop to make LL.
• At 7 am try for Slinky.
• If the return time is before DDs arrival, cancel it.
• Make a LL for Remy (this is our 2nd park of the day).
• At 10:30 make our next LL for RnRc

Basically, are you able to make your first LL reservation at your hop park and make your second LL reservation at your first park of the day?

TIA

 

[GBRforWDW]

I am arriving 2 days before DD and will be solo for those 2 days. On day 3, she is joining me at HS around mid day (if the stars line up and there are no flight issues). We have G+ and Hoppers (bought G+ for the whole trip prior to the change).

Monday
Park Reservation at HS (EE 8 am)
Will hop to Epcot and also attend EEH
Would this plan work:

• I plan to walk from YC to HS and leave around 6:45 am.
• While walking, I will stop to make LL.
• At 7 am try for Slinky.
• If the return time is before DDs arrival, cancel it.
• Make a LL for Remy (this is our 2nd park of the day).
• At 10:30 make our next LL for RnRc

Basically, are you able to make your first LL reservation at your hop park and make your second LL reservation at your first park of the day?

TIA

Yes you can. The 2 hours after park opening starts at the official park opening time of your 7am LL selection.

 

[disneyfan150]

Yes you can. The 2 hours after park opening starts at the official park opening time of your 7am LL selection.

Thank you so much! Just wanted to make sure I could mix up the LL selections at different parks.

 

[GBRforWDW]

Fyi, something I found posted on another thread:

https://www.orlandoparksnews.com/2022/07/enhanced-disney-genie-features-now.html?m=1

1. As part of the latest update, booked Lightning Lane entrance selections were given a new look on the Tip Board. In addition to the recent enhancement to display the booked arrival window, booked experiences are now highlighted for even greater visibility.

2. Now, during periods where there are many Guests attempting to book experiences with Lightning Lane entry, the Tip Board will show "Check Availability" instead of an arrival window that could change, reducing the number of different arrival windows being displayed to a Guest. At this time, "Check Availability" will appear between 7 a.m. and 7:30 a.m. each day for all experiences offering Lightning Lane entry

This probably helps explain the times not visible until 730

Latest update is dated July 7, 2022 and is build 7.11

 

[scrappinginontario]

Fyi, something I found posted on another thread:

https://www.orlandoparksnews.com/2022/07/enhanced-disney-genie-features-now.html?m=1

1. As part of the latest update, booked Lightning Lane entrance selections were given a new look on the Tip Board. In addition to the recent enhancement to display the booked arrival window, booked experiences are now highlighted for even greater visibility.

2. Now, during periods where there are many Guests attempting to book experiences with Lightning Lane entry, the Tip Board will show "Check Availability" instead of an arrival window that could change, reducing the number of different arrival windows being displayed to a Guest. At this time, "Check Availability" will appear between 7 a.m. and 7:30 a.m. each day for all experiences offering Lightning Lane entry

This probably helps explain the times not visible until 730

Latest update is dated July 7, 2022 and is build 7.11

Thanks! This helps explain a lot of what people have been seeing.

 

[closetmickey]

So as far as you know, no enforcement for boarding groups and also for paid lightening lanes?
Thank you- I will report back

Sorry but I don’t have any new information…we made it to all our LLs today within the assigned window.

 

[g-dad66]

Fyi, something I found posted on another thread:

https://www.orlandoparksnews.com/2022/07/enhanced-disney-genie-features-now.html?m=1

1. As part of the latest update, booked Lightning Lane entrance selections were given a new look on the Tip Board. In addition to the recent enhancement to display the booked arrival window, booked experiences are now highlighted for even greater visibility.

2. Now, during periods where there are many Guests attempting to book experiences with Lightning Lane entry, the Tip Board will show "Check Availability" instead of an arrival window that could change, reducing the number of different arrival windows being displayed to a Guest. At this time, "Check Availability" will appear between 7 a.m. and 7:30 a.m. each day for all experiences offering Lightning Lane entry

This probably helps explain the times not visible until 730

Latest update is dated July 7, 2022 and is build 7.11

Bummer. Now I can't even see any return times between 7:00 and 7:30 because I don't have park tickets for today.

If you have an AP and a park reservation for the day, does it let you see return times between 7:00 and 7:30?

 

[Figment Mom]

Bummer. Now I can't even see any return times between 7:00 and 7:30 because I don't have park tickets for today.

If you have an AP and a park reservation for the day, does it let you see return times between 7:00 and 7:30?

No. It's not connected to tickets. It's just how the app works now.

 

[g-dad66]

No. It's not connected to tickets. It's just how the app works now.

If I have tickets and reservation for today and click on "Check Availability" between 7:00 am and 7:30 am, I presume that I would get to see an LL return time before booking it.

But since I don't have any tickets for today, I can't even click through to see the next available LL time, because I can't get past the "You are not eligible" page.

I'm assuming that AP holders could get through to see a time if they have a park reservation for today. Just curious about that.

 

[serenitygr]

If I have tickets and reservation for today and click on "Check Availability" between 7:00 am and 7:30 am, I presume that I would get to see an LL return time before booking it.

But since I don't have any tickets for today, I can't even click through to see the next available LL time, because I can't get past the "You are not eligible" page.

I'm assuming that AP holders could get through to see a time if they have a park reservation for today. Just curious about that.

I’m wondering this too

 

[Figment Mom]

If I have tickets and reservation for today and click on "Check Availability" between 7:00 am and 7:30 am, I presume that I would get to see an LL return time before booking it.

But since I don't have any tickets for today, I can't even click through to see the next available LL time, because I can't get past the "You are not eligible" page.

I'm assuming that AP holders could get through to see a time if they have a park reservation for today. Just curious about that.

People who are there now have confirmed that you cannot see times on the first screen until 7:30. Until then you have to click "check availability" to see the times. On that second screen you do see a time.

I would think day tickets and AP work the same in that regard.

 

[Mamiamjo]

People who are there now have confirmed that you cannot see times on the first screen until 7:30. Until then you have to click "check availability" to see the times. On that second screen you do see a time.

I would think day tickets and AP work the same in that regard.

Here now. This is correct, not sure about AP but would assume it’s the same

 

[smile145]

Didn’t see this discussed in the beginning. Can I have LL reservations for different parks at the same time? For example, starting day at MK, hopping to Epcot later. Book first LL for Epcot after 2pm. Book 2nd LL for MK earlier in day while still holding the Epcot one.

 

[Figment Mom]

Didn’t see this discussed in the beginning. Can I have LL reservations for different parks at the same time? For example, starting day at MK, hopping to Epcot later. Book first LL for Epcot after 2pm. Book 2nd LL for MK earlier in day while still holding the Epcot one.

Yes, you can.