Supposedly got mine for Jan 28 after about an hour and a half on hold. I made my reservations in August for AoA using cash. First I was getting the error webpage, then it wasn't recognizing member id or reservation number.
MS said I wasn't using the correct reservation number, but it was the only one I had he looked in the system and found a different pine for me to try but they didn't help either
He then said he could register me but it would take 30 minutes.
When it was all done he told me there were errors with the system and it wasn't recognizing reservations and accounts, and they were having problems all over.
It didn't seem to matter how you reserved your trip, if you were able to get it online it was just dumb luck.
Like others the email will take 10-14 days.
Not surprised at all by this.