Whine away. I'm the queen of the whiners, just ask my DH
I chose not to get ANY reprints of our MK pics, from any source. It's definitely annoying to shell out a lot of money for bad photography - which is why I wrote a letter of complaint to Disney Photo, who agreed that I had reason to complain and offered us a reshoot or a refund of 50%. We were living in NJ at the time, so we took the refund. But I would have gladly paid the full amount and then some to have had pictures that were good.
When you hire a photographer, you're paying for more than just the piece of paper that the image is printed on. Which is why photographers charge more for a 5x7 print than it costs to have your own images printed at Walgreens.