Cruise and Theme Park Operational Updates due to Coronavirus

[A2DisneyMom]

Done! Safari was useless. Sat on the castle for 35 minutes. Finally tried Firefox on my laptop and got everything done in less than 10 minutes.

next step is find out about resorts. Booked at Riverside for Sep.

I have you beat. I had 5 browsers going. My Internet Explorer took 3 hours to get to the sign-in (with zero refreshing on my end) Will never use that browser for Disney again!

 

[Racheldb]

Has anyone who got a park resi had any different time than park hours? Wasn't sure if they were still planning on staggering times.

only got park hours...no staggering

 

[AmberMV]

HELP! I keep getting Olaf with an error when I click date and park, no matter what date. AP holder and resort res for August. Ridiculous!

 

[jlwise]

Has anyone been successful booking their park reservations in 2021?

Yes!! I booked for May 2021. I couldn’t use Safari, but it worked fine with Chrome. I also used the dining trick to actually get logged on.

 

[Funfire240]

After almost 3 HOURS ON HOLD the CM is telling me you must pay the difference for new hotel if your current hotel is closed. Not discount or special pricing. Also, we had the 35% free dining discount and are being told if we modify our dates they will not honor that 35% discount. Not cool Disney. She put me on hold so hopefully she comes back with better info.

This is what I'm worried about. I was able to reserve our park days but now with being booked at Sports I have to see what is going on there

 

[hereforthechurros]

Could it be because you are contacting them about it so they are treating it as your "choice" to move? I wonder what will happen to the people's reservations who don't contact Disney and their resort is closed.

It was posted here numerous times that if you didn't confirm or cancel before 7 days out you'd be auto cancelled. The CM was like "oh yes we have to move you" so it's a known scenario.

 

[CheshireCas]

This is what I'm worried about. I was able to reserve our park days but now with being booked at Sports I have to see what is going on there

With Pop opening in July, hopefully if you have to pay for an upgrade it won’t be too bad!

 

[NWOhiogal]

So...if I have resort dates, but no tickets (as I haven't bought them yet), there's no way I can do park reservations, correct? There doesn't seem to be any way to buy tickets at the moment...

 

[Spridell]

As others have said, we have AP vouchers with two DVC reservations totally 14 days. We were able to book 7 days and now it says we have reached our limit.

Let us know if u get a resolution to this

 

[Just654]

HELP! I keep getting Olaf with an error when I click date and park, no matter what date. AP holder and resort res for August. Ridiculous!

Do you have kids under 3 selected? If so, un-select them.

 

[tlmadden73]

After almost 3 HOURS ON HOLD the CM is telling me you must pay the difference for new hotel if your current hotel is closed. Not discount or special pricing. Also, we had the 35% free dining discount and are being told if we modify our dates they will not honor that 35% discount. Not cool Disney. She put me on hold so hopefully she comes back with better info.

Wow .. have to pay the difference? Disney definitely wants to run a bare minimum for the rest of the year and want a lot of self-cancellations.

 

[TropicalDIS]

I have you beat. I had 5 browsers going. My Internet Explorer took 3 hours to get to the sign-in (with zero refreshing on my end) Will never use that browser for Disney again!

lol yes you do! Ah the things we go through for Disney

 

[kristen821]

I was finally able to book my park passes.

 

[A2DisneyMom]

I could book across multiple trips so that isnt it.

We have 3 resorts stays with passes booked.

-4 night Poly (5 days of passes)
-7 night Riviera (6 days of passes)
-2 night Riviera (3 desired days of passes, only allowing 1 due to “max reached”)

We also have a December Riviera that it will let us make no passes for. We seem to be “maxing out” after 12 passes, regardless of booked and checked-in resort stays.

 

[MaC410]

It was posted here numerous times that if you didn't confirm or cancel before 7 days out you'd be auto cancelled. The CM was like "oh yes we have to move you" so it's a known scenario.

blah...that really stinks. hopefully something can work out for the people in this situation.

 

[NWOhiogal]

After almost 3 HOURS ON HOLD the CM is telling me you must pay the difference for new hotel if your current hotel is closed. Not discount or special pricing. Also, we had the 35% free dining discount and are being told if we modify our dates they will not honor that 35% discount. Not cool Disney. She put me on hold so hopefully she comes back with better info.

That's bogus. Those of us who booked values because we can't afford moderates aren't going to magically have the money to suddenly pay for a moderate (or a deluxe!)

I booked ASM because I could no longer afford Pop since they raised their rates to cover the Skyliner. If they force me to stay at Pop and pay the difference, then I might have to cancel my trip. What a racket!

 

[tlmadden73]

So...if I have resort dates, but no tickets (as I haven't bought them yet), there's no way I can do park reservations, correct? There doesn't seem to be any way to buy tickets at the moment...

That's how I understand it. I am in the opposite boat -- i have tickets, but no resort reservations (my resort reservation was last week, and thus cancelled by Disney and I had no opportunity to reschedule that (since they weren't doing new resort reservations either).

(not that I would have rescheduled .. no idea even when (and under what conditions) I want to go right now.

 

[hereforthechurros]

CM came back and is transferring me to guest services because "everything is changing for us too" so we'll see. Another 30 minutes on hold at least though :-/

 

[Luvears]

looks like only letting us do one trip at a time. Wonder why

I was able to do it 1/2 way for 2nd trip...

 

[AmberMV]

Do you have kids under 3 selected? If so, un-select them.

I do not