Angel Ariel
DIS Veteran
- Joined
- May 1, 2006
The only way Disney is going to fix the actual issue at the root of all of this is to add ride capacity.This is what is happening now though. There are lots of guest complains about long standby line, how the only way to enjoy rides is with Genie+ and there are complains from Genie+ users that they aren't getting their money's worth from it.
Purely from a numbers perspective and assuming the numbers that have been floating around are true. If 8% of my guests are very happy, but 50% are unhappy and a percentage of those 50% are paying extra, who should I focus on???
I would also add I think it's a huge jump to say all 8% of DAS users are "very happy" - we don't have data to base that on at all. There's still lots of reasons DAS users have difficulties in the parks and may not be ranking high on guest satisfaction. Not all of that 8% are riding significantly higher numbers of attractions than the average guest either. Some are, absolutely - those who likely don't actually need DAS. But that's not all DAS users.