Sorry, I meant just generally Disney gets an "F" for predictability in the way the new rules would be implemented. Sooo many questions and so much anxiety about unknowns still on the switchover day (look no further than a 250+ page thread on the topic...). IMO, it could have been rolled out so much smoother.
In my experience with a neurodivergent individual - and I get it, no two people are completely alike - one of the the hardest and most overwhelming things for that person to do is try to figure out something new/different on the fly, without the ability to do advance mental prep. Even something as small as when does the 10-minute countdown start -- now, in addition to all of the other challenges he or she is bravely facing head-on to enjoy WDW like the rest of us, he or she needs to figure out how to account for a 10-minute rule, and needs to figure out "well, does 10 minutes start at this point, or does it start at that point." Small things that I may take for granted just add a new layer of complexity, which adds a new layer of stress and anxiety and reduces their ability to enjoy the moment. I like the idea of the 10-minute rule, but tell these individuals EXACTLY how it works.
Agree that things tend to smooth out over time when people settle in and some things may just be "right now" problems. But, for many of the topics on this board, better, more specific advance communication could have removed some in-the-moment complexities for these individuals. That's all I was saying when I gave them the "F".
I relate all roll-outs back to the original iPhone roll-out. That thing absolutely changed the world and turned every previous cell phone upside down. It was a virtual certainty that the world was going to reject it because it was too much change, too quickly. Yet, because of the way Apple communicated its features (in short videos, narrated by a calming voice....lol, I remember all too well and I'm sure they're still out there in cyberspace somewhere for those too young to remember), most early adopters felt like they knew how to use it before they even touched one. It was familiar to them when there was no reason for it to be. It was a perfect case study in communication and change management. Right now, I don't feel that Disney attained that standard with the new
DAS rules -- even for seasoned DAS users, there are feelings of uncertainty, unfamiliarity, and worry. I attribute that exclusively to communication.