Davids DVC: Rental reimbursement or rescheduling?

[Grnl706]

DVC doesn’t send cancellation emails at all. I can’t help with the rest.

That's good to know! I was surprised to see it gone. I thought they were only cancelling 5-7 days out.

 

[Sandisw]

That's good to know! I was surprised to see it gone. I thought they were only cancelling 5-7 days out.

Now that DVC has an opening date, it sounds like maybe they increased timeline. No need to wait any more.

 

[diser_fam]

My charge back was with a chase visa and I won

My check in date of June 7th disappeared this morning and I used a Chase Disney Premier Visa. When you called in to initiate your charge back, what information did you have to provide. I'm assuming the date and amount of the charge? Did you have to email them any screen shots or other information after the call? David's contract? Thanks in advance.

 

[WDWEPCOT]

I told them what I booked - how it worked I explained the whole process - I told her Hawaii was on lockdown and that whole process and my own travel lockdown - I told her the hotel was closed with no reopen date and I went over all my correspondence with David to rebook or obtain a refund
I offered to send documents but was never requested to do so
Chase stance was you could not take money for a room and not provide room and not give refund unacceptable

 

[DduzDis]

I may be in the minority, but actually refunded the rental I had. It was only one day so not a huge sum of money. I would not have felt good about getting to bank the points and keep the money. What happens between the renter and David's is between them. But, I feel good about my part. It would be a different story I think if I was not able to use the points.

 

[SherylLC]

I may be in the minority, but actually refunded the rental I had. It was only one day so not a huge sum of money. I would not have felt good about getting to bank the points and keep the money. What happens between the renter and David's is between them. But, I feel good about my part. It would be a different story I think if I was not able to use the points.

I don't think you are in the minority. Why do you think you are? I think nearly all of us will do the right thing. It's when points are lost that the decisions are harder.

 

[DduzDis]

I don't think you are in the minority. Why do you think you are? I think nearly all of us will do the right thing. It's when points are lost that the decisions are harder.

I indicated that I 'may' be. I don't know for sure.

 

[VeroGuy]

I initiated my chargeback this morning with chase for my check in that was for yesterday. I explained the process and how it all worked but the specialist that I spoke to made it sound as if there was a different set of rules because this was dealing with a timeshare rental. To be honest I don’t have a good feeling.

The chargeback was initiated and the paperwork is being sent and we will see how it goes.

 

[VeroGuy]

Just to add to my other post, I was specifically asked if any form of mediation was offered. I told them that a voucher was offered but that the terms of the voucher were unacceptable and required me to sign a new contract that reduced my ability as a customer to receive the service in which I paid for.

 

[Bearval]

I initiated my chargeback this morning with chase for my check in that was for yesterday. I explained the process and how it all worked but the specialist that I spoke to made it sound as if there was a different set of rules because this was dealing with a timeshare rental. To be honest I don’t have a good feeling.

The chargeback was initiated and the paperwork is being sent and we will see how it goes.

You should have corrected them and let them know your reservation was with a travel agency, that is what he has on his website or at least did.

 

[PrincessNelly]

Anyone dealing with the other major rental site? How are they handling things?

I noticed that they are charging upwards of $28 per point on some of their confirmed reservations. Wondering if thats been passed on to the owners.

 

[DGsAtBLT]

Anyone dealing with the other major rental site? How are they handling things?

I noticed that they are charging upwards of $28 per point on some of their confirmed reservations. Wondering if thats been passed on to the owners.

Is $28 a typo??

 

[Amymouse13]

For my one chargeback supposedly bank of America took to visa twice which is all they are allowed to do and Visa said no as a voucher was offered. I had supplied all the documentation and explained the voucher was a different contract etc but didn't matter... Have asked for a supervisor to call me but that was days ago now... Still waiting on my Citibank MasterCard. Meh. I think our total was like 3500 between 1400 with bank of America card and about 2000 with Citibank. We got our flights refunded, meal plans, put in form for tickets, so at least we got a good portion back I guess? Still hopeful for Citibank...

 

[VeroGuy]

You should have corrected them and let them know your reservation was with a travel agency, that is what he has on his website or at least did.

Yeah I plan on explaining that once I receive the letter by snail mail. I was told to submit all documentation and a detailed explanation, os I will make it a point to say travel agency. Thanks for the suggestion.

 

[PrincessNelly]

Anyone dealing with the other major rental site? How are they handling things?

I noticed that they are charging upwards of $28 per point on some of their confirmed reservations. Wondering if thats been passed on to the owners.

Not a typo. Lol. I was just browsing their confirm rentals and notice quite a few were that high.
$1700 for a 60 point stay at AKL.
$800 for a one night studio rental at Beach Club and so on. All of them are higher than the $18-$20 range

 

[WDWEPCOT]

I’m sorry your charge back with visa is not going well that sucks ! Chase visa had stated to me in March that because of Covid you did not have to accept vouchers because you could not know when or if you could travel any time - I won both my chargebacks with Chase in regards to that now Citi MasterCard they are another story as I’m still going back with them and Delta over the hot mess Delta made of my flights - it’s a long story !

 

[DGsAtBLT]

Not a typo. Lol. I was just browsing their confirm rentals and notice quite a few were that high.
$1700 for a 60 point stay at AKL.
$800 for a one night studio rental at Beach Club and so on. All of them are higher than the $18-$20 range

Wow. Gotta capitalize on those who can’t book through Disney but want to go, gross.

 

[WDWEPCOT]

Asking and getting are two different things those prices are shocking !! Wow

 

[DGsAtBLT]

For what it’s worth, David’s dedicated reservations are priced normally, should anyone reading this thread about everyone’s frustrations with them decide to rent lol.

 

[Bearval]

For what it’s worth, David’s dedicated reservations are priced normally, should anyone reading this thread about everyone’s frustrations with them decide to rent lol.

My question would be under the new contracts if the owner backed out and canceled my reservation would I get a refund or would I have to take a voucher?