Hi JennyDrake,
Thanks very much for your feedback on the Guide. Sorry you did not have a very good meal at Aunt Polly's. Perhaps the desserts there will be better.
In regards to the Guide comparing some Disney restaurants to others in New York, Los Angeles, and elsewhere, here's a quote from Disney's website:
Celebrate an occasion, event or special meal at one of Disney's world-class establishments serving fine fare from around the globe.
As I mentioned earlier, if Disney says it's got "world-class" restaurants, it certainly deserves to be held to the same standards as "world-class" restaurants in other major cities. Anything else and "world-class" would lose its meaning. Again, let me point out it's Disney making the claim. If Pizza Hut said they served "world-class" Italian food, we wouldn't give them a free pass because they have to serve thousands and thousands of people every day. Imagine! My Italian grandmother would be lighting torches and passing out farming implements to the townsfolk.
With respect to counter-service restaurants, I believe we say in the Guide that we use typical fast-food restaurants (e.g., Hardees, McDonalds, etc.) as the benchmark for these, as almost everyone is familiar with them.
Some counter-service restaurants do pretty well. The chicken at Flame Tree Barbecue, for example, compares favorably to, say, Boston Market (and I like Boston Market). It's about 25% more expensive for a typical meal at FTB, I think, but in this case it's worth it. If there was a Flame Tree Barbecue across the street from my local Boston Market (and wouldn't that be a cool idea?), I'd go to Flame Tree.
Not so at, say, the Sunshine Season Food Fair, where the chicken was, during my last trip, considerably worse than Boston Market. Heck, it wasn't as good as McDonalds, and I don't think McDonalds does chicken particularly well (the double Quarter Pounder with cheese, that's another story).
Hope this adds to the discussion. Thanks again for writing.
Sincerely,
Len