We just returned from GF SL and I agree that the staff has not been as outgoing, friendly or engaging as in years past. Simple hellos, smiles, and small talk does go a long way to making you/family feel welcomed like no other place can. SL GF concierge staff appeared busy all week during our trip doing a lot of admin tasks, at the expense of being attentive to the lobby / guests. In the past few years we've stayed at GF SL, we would be able to make / change hard-to-get dining reservations or fast passes, and all "asks" during our trip were looked into but met with a sorry it is unavailable. We also used to get an extra anytime fast pass occasionally, and it seems the staff are no longer allowed with the new option to buy add'l CL fast passes, which we are not doing. I'm sorry but for an extra $100 - 200 a night, spending more money for rides seems crazy. What do y'all use CL concierge service for common requests? And where is the in-room towel characters??? C'mon Disney, the little things keeps us coming back.