Hello! New here. I signed up because you all seem very knowledgeable about the Disney Dooneys. I recently bought my first. I got the sketch crossbody (canvas). I went all over the park to pick the best placement and I LOVE my bag, but I wore it 1 time and it ended up with black dye transfer all over the back! I have tried just about everything to try to clean it and none of the dye has faded a bit.
This is depressing me so much because this is probably the most expensive bag I own, I found the placement I wanted, and I really want the bag. However I would not keep it with how it looks right now, plus I don't want to worry about it every time I wear it. When searching online everyone seems so happy with them so I'm not sure what happened! Since I've only owned it 2 weeks I'm going to try to return to World of Disney. Tempted to exchange but I would worry that it would just happen again.
So is this unusual? Anyone else experienced dye transfer this bad? Anyone have any success returning a used Dooney to Disney within 30 days?
Thanks!
https://drive.google.com/file/d/0B9DNZBzRZyrMbEJOcW5YQTlOVGc/view?usp=sharing