SpectroMouse
Mouseketeer
- Joined
- Aug 18, 2006
Okay, I have to share my experience at Hollywood & Vine a few weeks ago!
Our waitress was unbelievable -- In the way that your jaw drops and makes you think this has got to be a joke!
The Beginning: We were a large party of 14, who ended up waiting over an hour and a half past our ADR time because they needed to clear enough space for such a large party, slightly irritating, but not enough to get all worked up about, until we get seated and are actually at two different tables anyway? Luckily we are happy enough just to be able to sit down and eat after all that time standing outside the restuarant in the heat! We don't complain at all!!
Our party of 14 now becomes a table of 6 adults and 1 infant ~Our waitress comes over and seems to be a little bit of a "character", but we give her our drink orders and don't think twice about it, until we get back from the buffet with our plates and she still has not come back with drinks! She finally shows about the time we are through with our first plates, she stands at the head of our table behind our baby and hands drinks to whoever is on the end and says "Hand these to who ordered them" Okay, we are really irritated that a waitress at a buffet can not even serve drinks, but we were really all to busy giving each other the can you believe this look to complain!
After a second trip to the buffet, we are in desperate need of drink refills, we flag down our waitress, we were at the last table on the back wall next to the enterance of the hallway with the shared bathrooms. To the right of our table, behind a short wall is the counter where the waitstaff gets beverages. Our waitress leans over the person in our party closest to that wall and yells to another server, I need refills, fill these glasses for me! The other server gives a dagger look, but fills our glasses, and as our server hands them back, again to the person on the end, she says to us "Do you want anything else while I am up?" Are you kidding me that she just said that to us??
Wait, there is still more: You would think that that would have been enough, but there is a topper! One member of our party got a second helping of a vegetable pasta that had broccolli in it, after eating a few bites, she notices a small worm!! - Okay, everyone is totally grossed out, but figure that it is from the broccolli not being washed well! Not a huge deal, but I insist we mention it to the waitress, as they should pull that pan of food from the buffet! So we flag her down and show her the small worm! Can you imagine how she responded? She says "At least we are not serving spinach in the salad bar" AND that is all she says! No I am so sorry, No I will let the kitchen know! NOTHING!
We were on the free dining plan, so did not expect "a free meal", but I am now really irriatated that I did not complain to a manager! Do think it is to late to send in a complaint (It has been 2 weeks) The worst part is that we were on the dining plan, so she still got a nice tip!
Our waitress was unbelievable -- In the way that your jaw drops and makes you think this has got to be a joke!
The Beginning: We were a large party of 14, who ended up waiting over an hour and a half past our ADR time because they needed to clear enough space for such a large party, slightly irritating, but not enough to get all worked up about, until we get seated and are actually at two different tables anyway? Luckily we are happy enough just to be able to sit down and eat after all that time standing outside the restuarant in the heat! We don't complain at all!!
Our party of 14 now becomes a table of 6 adults and 1 infant ~Our waitress comes over and seems to be a little bit of a "character", but we give her our drink orders and don't think twice about it, until we get back from the buffet with our plates and she still has not come back with drinks! She finally shows about the time we are through with our first plates, she stands at the head of our table behind our baby and hands drinks to whoever is on the end and says "Hand these to who ordered them" Okay, we are really irritated that a waitress at a buffet can not even serve drinks, but we were really all to busy giving each other the can you believe this look to complain!
After a second trip to the buffet, we are in desperate need of drink refills, we flag down our waitress, we were at the last table on the back wall next to the enterance of the hallway with the shared bathrooms. To the right of our table, behind a short wall is the counter where the waitstaff gets beverages. Our waitress leans over the person in our party closest to that wall and yells to another server, I need refills, fill these glasses for me! The other server gives a dagger look, but fills our glasses, and as our server hands them back, again to the person on the end, she says to us "Do you want anything else while I am up?" Are you kidding me that she just said that to us??
Wait, there is still more: You would think that that would have been enough, but there is a topper! One member of our party got a second helping of a vegetable pasta that had broccolli in it, after eating a few bites, she notices a small worm!! - Okay, everyone is totally grossed out, but figure that it is from the broccolli not being washed well! Not a huge deal, but I insist we mention it to the waitress, as they should pull that pan of food from the buffet! So we flag her down and show her the small worm! Can you imagine how she responded? She says "At least we are not serving spinach in the salad bar" AND that is all she says! No I am so sorry, No I will let the kitchen know! NOTHING!
We were on the free dining plan, so did not expect "a free meal", but I am now really irriatated that I did not complain to a manager! Do think it is to late to send in a complaint (It has been 2 weeks) The worst part is that we were on the dining plan, so she still got a nice tip!
That is horrible! What an awful experience, sorry you and your family had to experience that. I think you should still let Disney know about what happened, I'm sure they'd want to know about it. 
