Oh my goodness! Thank you for this tip! I waited 30 minutes this morning right at opening, got disconnected, but then only waited 50 minutes the second time. This after several tries of multi-hour waits only to get disconnected. If I had to hear "Let It Go" one more time I think I was going to lose it.I had a 5 minute wait a few days ago. Simply chose the option for "booking a new cruise". I've done that multiple times in the past few weeks and it works. Always a short wait. The agent who answers doesn't care that you're not calling to book a new cruise.
Me too. 4 hours and 6 minutes and they disconnected me. Its like they only have 6 people working the phones. It is so odd.Called at 9am EST.....was hold for 4 hours and 2 minutes, then they disconnected me!
With guests queuing for 5+ hours before getting to an agent, no surprises they have so many questions to think about.When I called the third or was it fourth time … can’t recall. I was on hold for 5 hours 35 mins and I gave up. Called back at 7:00 am the next day and was on hold for 50 mins and then unloaded all of my questions! I wasn’t gonna let her go without getting everything sorted!
I just called to put in a request for a private dining table (sailing on May 27) and thanks to the tip about selecting the 'book a new cruise' option, I was also on hold for less than 5 minutes. Thank you for the tip!I had a 5 minute wait a few days ago. Simply chose the option for "booking a new cruise". I've done that multiple times in the past few weeks and it works. Always a short wait. The agent who answers doesn't care that you're not calling to book a new cruise.
Is there anything that we can do to help you?Wasted $290 dollars on my phone costl trying (outside of the US) to get thru to Disney cruise line for a simple request that could easily handled online. Still haven't gotten thru,it's outrageous that new cruise bookings are picked up withins minutes and while existing customers are on hold for hours.
Is there anything that we can do to help you?
You can email them with those requests if you aren't leaving within the next week or two. Use the contact us section on the website: https://disneycruise.disney.go.com/help/email/Thank you that is very kind of you, but we hopefully can get it sorted on embarkation day.
My wife is a has celiac and that is a dietary requirement you can’t add online. We are sure that won’t be a problem but we also wanted to request a private dining table. It just makes it all a bit easier, we did that last time we cruised and it was perfect.