Am I unreasonable for being upset about this situation?
I rented points through David's for a 1BR at OKW over New Year's Eve. Rented a few months ago, my situation has changed and now I won't be able to go.
I completely understand that this is a nonrefundable reservation, and David's is well within their rights to say use it or lose it.
However I emailed and called David's, and they did say they would make an "exception." They are willing to try to resell the reservation, but in order to do so, require a $4/pt fee.
My stay was 226 points, so to NOT go on my trip will cost me $904. Even if I found a friend or family to take over the same reservation, there is a $3/pt fee.
Obviously, if they can't find anyone to take the points or reservation - then I'm out all of the money. I totally get that, I took the rental knowing it was nonrefundable.
I get it, they don't have to do anything. I guess I should be grateful they are willing to do anything. But to be honest, I am really annoyed by how steep this fee is. In my mind, if they are willing to work with a customer then the terms should be reasonable. I am perfectly willing to accept a fee that would cover their cost of finding a new renter. But almost a thousand dollars seems excessive to me, and to be honest, like a blatant money grab. This is a high demand period where I'm sure there will be no availability, and finding a renter to take it over will not be challenging.
I don't have trip insurance, and it likely wouldn't cover this anyway as this is just us deciding we can't make this trip, not because of any event or significant issue.
I'm stewing over this, and I've contacted David's several times, they are completely unwilling to budge.
Does anyone else find this excessive, or am I being unreasonable?
I rented points through David's for a 1BR at OKW over New Year's Eve. Rented a few months ago, my situation has changed and now I won't be able to go.
I completely understand that this is a nonrefundable reservation, and David's is well within their rights to say use it or lose it.
However I emailed and called David's, and they did say they would make an "exception." They are willing to try to resell the reservation, but in order to do so, require a $4/pt fee.
My stay was 226 points, so to NOT go on my trip will cost me $904. Even if I found a friend or family to take over the same reservation, there is a $3/pt fee.
Obviously, if they can't find anyone to take the points or reservation - then I'm out all of the money. I totally get that, I took the rental knowing it was nonrefundable.
I get it, they don't have to do anything. I guess I should be grateful they are willing to do anything. But to be honest, I am really annoyed by how steep this fee is. In my mind, if they are willing to work with a customer then the terms should be reasonable. I am perfectly willing to accept a fee that would cover their cost of finding a new renter. But almost a thousand dollars seems excessive to me, and to be honest, like a blatant money grab. This is a high demand period where I'm sure there will be no availability, and finding a renter to take it over will not be challenging.
I don't have trip insurance, and it likely wouldn't cover this anyway as this is just us deciding we can't make this trip, not because of any event or significant issue.
I'm stewing over this, and I've contacted David's several times, they are completely unwilling to budge.
Does anyone else find this excessive, or am I being unreasonable?