we just stayed this past Thursday and Friday (10/21 & 10/22) at the HRH. We had room 5108, standard room. Since we paid a discounted rate we were not allowed an upgrade or welcome gift. The room was 4 rooms away from the end of the last corridor. Once you get off of the elevators, there are 3 corridors to go down, we were down the one to the right. Once you get to the end of that corridor, it splits left and right, we were at the end of the left of those corridors (hope that makes sense). We asked the bellman if we could go out the door at the end of the hallway to get out to the pathway to Universal, and he said definitely, you'll be almost the whole way there. What he failed to mention was that we had to go through several pricker bushes and trees to get to the pathway!
Room view was of the river. It was a non-smoking room, but the people in the connecting room must have thought otherwise, because our room stunk of smoke the entire time. Calls to star services were worthless, they did nothing to correct the problem and 'couldn't' move us. Short of confronting the people in the room, or making a scene in the lobby at the front desk, we didn't know what else to do, and at this point didn't want to overstress on the last two days of our very overdue vacation...
Room condition was fine, clean, furniture in good shape. Our 1 bed did not have a blanket though, just one sheet on top of the other without the blanket in between. We didn't realize this until the second day when we unmade the other bed and noticed there was a blanket.
The thermostat I believe is one of those that turn off when there isn't any movement in the room, so it could be quite warm in there if you just returned to the room or overnight.
Although the Hard Rock used to be our favorite hotel, ANYWHERE, we probably won't return there at all - the service and attitudes of the staff was horrendous. I received a survey to fill out when I returned home and filled it out with some lengthy details. I'm kind of looking forward to seeing what they do with it, but I doubt anything will come of it at all.