Just got back from a great week at the Sapphire!
Pros:
1-Gorgeous spaces. Lobby, outside, pool and all public areas. This is a gorgeous hotel
2-Pool. Plenty of shaded spots, great Cabana's, comfy chairs, great ledge around the pool area to sit
3-Strong Water Tavern. Great food and yummy drinks. The Carole's Punch was delicious!
4-Pool bar. Best burger and fries. Great fruit plate and salads.
5-Rooms. Large enough for a family, comfy beds, large TV
6-Rooms. Location, we had an awesome room! I asked for close to the pool and transportation and that is exactly what we got. Room in Guest House 3, second floor. It was perfect. Close enough to the elevator. We never get to check in before 4PM, but it was worth the wait.
Cons
1-Rooms. No storage! Missing storage for clothes, bathroom items, dressers. The small 4 drawer dresser does not hold anything of substance. Need shelves for the bathroom, hooks, more towel bars.
2-Rooms. Garbage cans. There are only two small ones in the room. One in the bathroom and one in the main room. We ended up using one of our shopping bags as a garbage container.
3-Rooms. Cleaning services. We had terrible luck with our cleaning services, either we did have service or she would come while we were in the room. We were able to get towels and toiletries delivered, so it wasn't a big deal.