It saddens me I have to write this I was looking forward to my trip so much with a female member of my family, Ill start from the beginning of the trip and work my way through,,, just the two of us left on Tuesday 29th April and arrived at the Holiday Inn hotel, check in was fast and we were given an executive room when we booked standard this was great for us the room was massive, spotless and really nice so we were very happy we then decided to go to Disney for the evening we went to the studios park first which although was very small some great rides like Tower Of terror and Aerosmith Rockin Roller Coaster. We then went the DLP which has the same layout as Magic Kingdom in Florida but a lot smaller has a lovely time just walking around and going on a few rides like POTC. That night we ate in Planet Hollywood food and service were both great.
Wednesday 30th Was spent in Paris, Usual things like shopping sight seeing etc etc weather was beautiful and spent the day walking around there. Its easy enough to get from Disney to Paris as the station there has trains every 10 minutes and takes half an hour. We had a late lunch in Paris and went back to the Disney Village to watch the Liverpool Chelsea game in the sports bar we were meant to go to Annette's Diner but as the game went on we had a snack there which was fine for us.
Thursday 1st May and absolutely the worst day of my life so far which may seem extreme but here goes, spent the morning in the Studios it was busy as it was bank holiday in France but we got a lot done. Then over to DLP for lunch and about 3 pm headed to Phantom Mannor. There was a 20 minute queue so we waited and as we went in to the room that begins the ride a lady was pushing me out of the way and had her elbow in my stomach which was really hurting i asked the woman to stop as she hurt me and she looked away and pretended she couldn't hear me her husband who was behind then proceeded to punch my 30 year old female family member in the back hard in shock we shouted what on earth are you doing he then punched her in the back of the head very hard so she pushed him away, he then punched her full fist in her right eye as hard as he could. I being 20 alone with her started to scream and shout for help and cast members the ride had not started yet and it was obvious they knew outside something was going on as the ride hadn't began. No one else in the room helped us even thought the man and his family stood there with her screaming in agony an instant swollen eye and couldn't see out of it, the whole room stood and watched which angers and upsets me now. The doors then opened a cast member came in and took us out I told them i wanted them off the ride and security called which he said no to security but I insisted, this man was going to carry on the ride! we were taken to the waiting area with the wife screaming at us, which was after had hit a woman. security came ten minutes later with a medic who took my aunt away to first aid and said i have to wait to give my statement to security. Basically they didn't ask me what happened only the other family and all staff were talking . They would not listen to my side I had to force it upon them and I was walked across the park with the family shouting abuse at me. I was incredible shocked and kept shaking yet security allowed them to do this. I was taken to first aid to be with my aunt who had very high blood pressure and could not see out of her right eye the medic said we had to go to hospital to check it and duty manager told us a Disney driver would take us and bring us back duty manager also told us the police would be there once we got back so we could make statements.
The hospital was a one hour drive away and we were seen immediately and the eye doctor said she had a bruised and scratched eye ball that she may not be able to see out of for a week.
We were taken back to Disney and the Duty manager said oh right you are back. She said we would have to go the police when we asked where they were and would not give us any details of what happened to the man for all we know he wasn't even taken out the park the duty manager was rude and laughed at us when we said we had wasted 250 euros on tickets and time etc as we didn't feel safe in the park she said not my problem and walked off. We went to city hall to lodge a formal complaint of the incident and staffs rudeness, attitude and lack of any competence. City hall cast members asked why we wanted to complain so we told them ad they were genuinely shocked and concerned they took us to a private room to fill out the forms and gave us some vouchers for free drinks and front of line passes for some major rides to try and make us feel better. It didn't really work but that's not there fault.
I understand the situation was out of Disney's control but staff attitudes and walking me across the park a young woman distressed, shocked and shaken allowing a family who had assaulted and attacked us shout abuse at me and everything that went with this was a joke and we will be taking this as high as we can. I have been going to WDW since I was 6 and know this would not happen there they can not do enough for you at WDW here they wanted us out and away from them and didn't care a bit. I'm appalled and disgusted at Disneyland and can never see myself going back. Disney is a place you go for enjoyment and safety. NOT be assaulted on holiday.
We were flying home the next day and didn't go to Disney that day as we felt sad and unsafe and my aunt also has a huge swollen black eye she can only see a little out of.
Wednesday 30th Was spent in Paris, Usual things like shopping sight seeing etc etc weather was beautiful and spent the day walking around there. Its easy enough to get from Disney to Paris as the station there has trains every 10 minutes and takes half an hour. We had a late lunch in Paris and went back to the Disney Village to watch the Liverpool Chelsea game in the sports bar we were meant to go to Annette's Diner but as the game went on we had a snack there which was fine for us.
Thursday 1st May and absolutely the worst day of my life so far which may seem extreme but here goes, spent the morning in the Studios it was busy as it was bank holiday in France but we got a lot done. Then over to DLP for lunch and about 3 pm headed to Phantom Mannor. There was a 20 minute queue so we waited and as we went in to the room that begins the ride a lady was pushing me out of the way and had her elbow in my stomach which was really hurting i asked the woman to stop as she hurt me and she looked away and pretended she couldn't hear me her husband who was behind then proceeded to punch my 30 year old female family member in the back hard in shock we shouted what on earth are you doing he then punched her in the back of the head very hard so she pushed him away, he then punched her full fist in her right eye as hard as he could. I being 20 alone with her started to scream and shout for help and cast members the ride had not started yet and it was obvious they knew outside something was going on as the ride hadn't began. No one else in the room helped us even thought the man and his family stood there with her screaming in agony an instant swollen eye and couldn't see out of it, the whole room stood and watched which angers and upsets me now. The doors then opened a cast member came in and took us out I told them i wanted them off the ride and security called which he said no to security but I insisted, this man was going to carry on the ride! we were taken to the waiting area with the wife screaming at us, which was after had hit a woman. security came ten minutes later with a medic who took my aunt away to first aid and said i have to wait to give my statement to security. Basically they didn't ask me what happened only the other family and all staff were talking . They would not listen to my side I had to force it upon them and I was walked across the park with the family shouting abuse at me. I was incredible shocked and kept shaking yet security allowed them to do this. I was taken to first aid to be with my aunt who had very high blood pressure and could not see out of her right eye the medic said we had to go to hospital to check it and duty manager told us a Disney driver would take us and bring us back duty manager also told us the police would be there once we got back so we could make statements.
The hospital was a one hour drive away and we were seen immediately and the eye doctor said she had a bruised and scratched eye ball that she may not be able to see out of for a week.
We were taken back to Disney and the Duty manager said oh right you are back. She said we would have to go the police when we asked where they were and would not give us any details of what happened to the man for all we know he wasn't even taken out the park the duty manager was rude and laughed at us when we said we had wasted 250 euros on tickets and time etc as we didn't feel safe in the park she said not my problem and walked off. We went to city hall to lodge a formal complaint of the incident and staffs rudeness, attitude and lack of any competence. City hall cast members asked why we wanted to complain so we told them ad they were genuinely shocked and concerned they took us to a private room to fill out the forms and gave us some vouchers for free drinks and front of line passes for some major rides to try and make us feel better. It didn't really work but that's not there fault.
I understand the situation was out of Disney's control but staff attitudes and walking me across the park a young woman distressed, shocked and shaken allowing a family who had assaulted and attacked us shout abuse at me and everything that went with this was a joke and we will be taking this as high as we can. I have been going to WDW since I was 6 and know this would not happen there they can not do enough for you at WDW here they wanted us out and away from them and didn't care a bit. I'm appalled and disgusted at Disneyland and can never see myself going back. Disney is a place you go for enjoyment and safety. NOT be assaulted on holiday.
We were flying home the next day and didn't go to Disney that day as we felt sad and unsafe and my aunt also has a huge swollen black eye she can only see a little out of.
I am so stunned I honestly don't know what to say! If that was me I wouldn't be going back either..no way.....
and certainly no-one should be allowed to get away with it. I hope the man was taken out f the park and is banned from returning.
