Price error next August

[zippy99]

I agree with you Wilma - if Disney have helped some out and not others. I would suggest getting confirmation that this has happened and use this to negotiate - I think someone said about changing from deluxe to regular dining which is different to changing actual hotel. I am sure if any dis'er can prove that resort flexibility has been achieved then you have a stronger case.

Good luck!

 

[Ciorsdah]

I think I cam across wrong there, really sorry guys!!

Yes, we were aware there was a glitch, however we were considering a 2013 holiday and the process that DBF and I go through is that we take our "dream" holiday and then work backwards, the night this glitch happened it made my "dream holiday" very nearly real.

We always knew there would be a correction of sorts by WDW, and what they have offered is spectacular, but what I find a bit upsetting is the apparent lack of consistency between what is being honoured and what isnt.

The email I received actually said that any offer was conditional to me not speaking about it online anywhere, example The Dibb, and should I take the offer and disclose the details I would be putting my booking on shaky ground.

This cries of "one rule for one and another for someone else" and that is what I get angry about.

Either honour the deal with a degree of flexibility (eg dates or resorts) to each guest or dont. It is not fair for some people to have the flexibility and others not to get it.

 

[Annabell]

The email I received actually said that any offer was conditional to me not speaking about it online anywhere, example The Dibb, and should I take the offer and disclose the details I would be putting my booking on shaky ground.

This cries of "one rule for one and another for someone else" and that is what I get angry about.

Either honour the deal with a degree of flexibility (eg dates or resorts) to each guest or dont. It is not fair for some people to have the flexibility and others not to get it.

Wow... if they say that in their email then I am sure different people get different deals.. that seems very ugly to me !
I followed both the threads here and over at the DIBB and when I was reading that Disney offered a goodwill offer I thought... well done Disney.... they handled this problem very well and it was a smart move from their side to get more bookings and lock in people's money.

Needless to say now....... they don't deserve any of my praise anymore.

 

[2Tiggies]

Needless to say now....... they don't deserve any of my praise anymore.

I don't really think that is fair. They are covered in their terms and conditions for errors and omissions and reserve the right to adjust. Initially, at the start of the thread, everyone knew that it was an error which and knew that they stood an almost certain chance of being contacted to have it rectified, hoped that the dream would be a reality, but were under no illusion that it was a pot shot. I hear what everyone is saying about inconsistency, but I don't think anyone has the full story so I don't really think it's fair to judge. This is not an attack or criticism directed at you, and I hope it doesn't look that way. I have quoted your post because you have said what many others already have, but you managed to condense it to a sentence, which is why I used yours as a reference

 

[Annabell]

This is not an attack or criticism directed at you, and I hope it doesn't look that way. I have quoted your post because you have said what many others already have, but you managed to condense it to a sentence, which is why I used yours as a reference

No problem at all, feel free to quote and I don't feel attacked. Everyone is allowed to have their opinions and I am sure many agree with you.

I am not saying that Disney should honour anything or offer any flexibility but IF it is true about the conditional offer and that you are not supposed to discuss it on any forum .... then in my opinion this is just not right. That's all.

 

[crabbie1]

Wow I hv missed all this. Not looked at Dibb but from what I hv read it seems Disney are admitting they messed up and at least offering some compensation. Admittedly there seems to be some inconsistency. It's like when flights are cheap due to system error. People get lucky.

 

[Chilly]

I can't find the thread on the DIBB can someone PM it to me?

On the wedding boards where Brides & Grooms have had issues with Disney (usually photography) and they've argued back and forwards with the Wedding department part of the final agreement is always that they cannot post what Disney gave them in compensation.

 

[wayneg]

I can't find the thread on the DIBB can someone PM it to me?

On the wedding boards where Brides & Grooms have had issues with Disney (usually photography) and they've argued back and forwards with the Wedding department part of the final agreement is always that they cannot post what Disney gave them in compensation.

Hi Claire
I have updated the first post in this thread, I had only posted the original thread, now updated with the 2nd that has expired and the 3rd that is still running.

 

[Chilly]

Hi Claire
I have updated the first post in this thread, I had only posted the original thread, now updated with the 2nd that has expired and the 3rd that is still running.

Thanks Wayne.

Wow a lot more chatter over there.

Seems like someone got offered something they shouldn't have been.

 

[luke]

Thanks Wayne.

Wow a lot more chatter over there.

Seems like someone got offered something they shouldn't have been.

I think that might be right, emails being sent out not to talk about any offers on the Dibb

 

[Ciorsdah]

I think that might be right, emails being sent out not to talk about any offers on the Dibb

Having thought about this overnight I wonder if the problem lies in those of us that called the US customer service number. I called when I got the first email and was told " Wait for Hammersmith to contact you, they have all the information" and when I asked if there would be any flexibility or if it would be a "take it or leave it" situation, the CM told me "As there is plently of availability for many dates next year, changing should not be a problem and swapping resorts will be something Hammersmith can arrange".

If someone over at the Dibb has had that reply, and someone else got the reply I got from Hammersmith that they are unable to change anything, then the inconsistency is obvious and would create tension.

I was very taken aback by the wording in my email telling me not to disclose any deal to anyone, including the Dibb. The email actually named the Dibb which I thought was strange. I also thought that it was strange adding that clause on my email when they were not offering me any deal but I suspect its a generic email that they tailor certain bits of.

Can of worms. Opened!

 

[wilma-bride]

It all seems very cloak and dagger to me. I also wondered if the person on the Dibb who 'claimed' to have been offered a huge amount of flexibility had also spoken to the US office (in fact, from his posts, I know he had) and been made promises which weren't then upheld and he entered into some kind of negotiations with Disney (UK) on that basis but they had found out (somehow) that things had been mentioned on the Dibb.

I still maintain that it is odd that Hammersmith who, reportedly, are not negotiating with anybody via any means other than Email would have phoned this person, negotiated (and promised) everything that this person has claimed when nobody else (apart from Ciorsdah) has received any communication whatsoever other than generic 'we'll get back to you' Emails.

 

[luke]

I also got a 'no flexibility' email, wilma

 

[Ciorsdah]

It all seems very cloak and dagger to me. I also wondered if the person on the Dibb who 'claimed' to have been offered a huge amount of flexibility had also spoken to the US office (in fact, from his posts, I know he had) and been made promises which weren't then upheld and he entered into some kind of negotiations with Disney (UK) on that basis but they had found out (somehow) that things had been mentioned on the Dibb.

I still maintain that it is odd that Hammersmith who, reportedly, are not negotiating with anybody via any means other than Email would have phoned this person, negotiated (and promised) everything that this person has claimed when nobody else (apart from Ciorsdah) has received any communication whatsoever other than generic 'we'll get back to you' Emails.

Its the radio silence I find odd. I got my email reply after sending them an email on Friday, Monday and Tuesday. I think they were getting fed up with me sending emails (but my credit card statement was due..!)

It'll be interesting to see how this plays out because it could end up being a PR disaster if its discovered they have offered people different things.

 

[luke]

It wont be discovered due to their bizarre 'don't tell anyone' clause...

 

[2Tiggies]

It wont be discovered due to their bizarre 'don't tell anyone' clause...

It's not actually bizarre at all (although admittedly this is the kind of thing that frustrates the general public) but this is very normal for large corportate companies in dealing with rectifying an error that has a sufficiently widespread coverage.

But on that basis, I agree with you: if they have done their job right, it won't be discovered. This is so normal and had it not been for the fact that this went so 'public' on some of the message boards, it is likely that very few would have known at all. I think that one of the key factors in the sheer volume of these bookings is the fact that it attracted such a wide "following". I have no doubt that aside from those who actually posted on the forums about their bookings, there were far more who were watching them and booked without actually posting.

 

[disney_princess_85]

Is it possible that the person on the Dibb who supposedly got a great deal could just be stirring up trouble?

 

[luke]

Is it possible that the person on the Dibb who supposedly got a great deal could just be stirring up trouble?

Was my thoughts even before what's happened the last day or two to be honest Lauren

 

[wilma-bride]

Is it possible that the person on the Dibb who supposedly got a great deal could just be stirring up trouble?

My thoughts also Lauren, except that he was backed up by a Dibb moderator (well, not moderator but those people on the Dibb who have more powers than everyone else but not as many as the moderators )

 

[Ciorsdah]

This thing with the email I received, was that they were not offering me anything other than what the original email stated, so I didn't see the need for the silencing clause.

I used to work in large scale oil company mergers and whilst I know the silencing clause is pretty standard, it is also only standard should you be willing to make an offer outwith one which is previously stated, and an offer which would not be appropriate for the general public to be made aware of. In Disney's original email there was no mention of keep quiet, it only seems to be these reply emails. My question is...

If they are treatin everyone the same, why the need for silence?

But I guess we will never know