Tickets and Annual Pass Questions - Please add your ticket questions to this thread

[Miffy]

Sorry that you have been treated so poorly.

There have been many reports over the years of incorrect ticket upgrades that have been corrected after a guest has returned home.
That may be your best bet.
Post back when you have time at home.

Thanks, Robo. I will. Is there someone in particular I should write to after I get home? (she typed as her DH napped . . .)

 

[Robo]

Is there someone in particular I should write to after I get home?

Call WDW Ticketing at
(407) 566-4985 (option 5)
Hours: 8:30am-4:30pm ET Mon-Sat

 

[Miffy]

Call WDW Ticketing at
(407) 566-4985 (option 5)
Hours: 8:30am-4:30pm ET Mon-Sat

Thanks again, Robo! I will, and I'll post back with results.

 

[SUSIEQ]

I will, and I'll post back with results.

Please do. Good luck, that's just PATHETIC that they only gave you credit for what UT paid for the tickets!

 

[CloveLeaf]

Hi again, Robo,

I spoke to yet another Guest Relations CM--this one at DAK. After pleading my case--and, I guess, wrongly telling them that I bought the ticket from a ticket broker--I was told that in fact the value of my ticket was $454.55, not either the amount I paid for it ($465.95) or the list price ($516.53) and that that amount was what they base the upgraded price on. And therefore, I was charged the correct amount.

The CM was not very nice about this at all, especially after she had to go into the "back" in order to verify that what she originally told me--to wit, that their system is infallible--was true. And also I should never have mentioned that I had gotten my information from the Internet, because, apparently, that's just the utterly wrong thing to say.

But it wouldn't've mattered what I said. They are right, they stand by that rightness, and my ticket was worth $454.55 and the upgrade was the $449.64 I paid them. Period.

So either they're wrong but unwilling to do anything about it or the info here on the DIS is wrong, perhaps because WDW changed their policy in the last few days.

Incidentally, while I was standing and waiting for the CM to emerge from the back, I noticed several other transactions that guests were having with CMs at Guest Relations at DAK, and there were a lot of very unhappy guests and quite stern CMs. Perhaps it was just the time of day, but that was hardly the Disney experience I'm used to.

I'm not happy about eating the $61.98, but I'm going to have to. Tomorrow is our last day and I'm not going to spend another 1/2 hour standing in line to find out that the WDW computer is infallible and that I'm owed nothing. If there's any other recourse I might have, please let me know. But right now I'm just writing it off.

ETA: I was also told that the price I paid the ticket broker was more than the WDW value of the ticket at the time it was issued. Which made zero sense to me.

I am sorry this happened to you. I upgraded my tickets from UCT last week at MK guest relation and I was only charged the difference between the 6 day ticket and 8 day ticket at Disney gate price. So I am sure they didn't change their policy. Good luck on your call to WDW ticketing!

 

[Colleen27]

So I upgraded to an AP and I still have no idea how the math works! I had a 4 day base ticket as part of our package. I had two sets of math prepared before I went, to budget for the upgrade.

Option 1: Ticket valued at current prices
AP: 904.19
4d: 404.70
= 499.49 upgrade cost

Option 2: Ticket valued at 2017 price, based on date of purchase:
AP: 904.19
4d: 346.13
= 558.06 upgrade cost

Except neither of those was what I was quoted! I paid $531.44 for the upgrade, and no matter what I do I cannot get that to add up. It is exactly $25 less than option 2 or $30 more than option 1 (pre-tax). Can anyone make it make sense, just to satisfy my curiosity, or is this one of those Disney math mysteries that will remain forever unsolved?

 

[Robo]

Except neither of those was what I was quoted! I paid $531.44 for the upgrade, and no matter what I do I cannot get that to add up. It is exactly $25 less than option 2 or $30 more than option 1 (pre-tax). Can anyone make it make sense, just to satisfy my curiosity, or is this one of those Disney math mysteries that will remain forever unsolved?

Jump down to post #3796.

@MikeF;NJ figured out that you made an error in choosing which price-list to use in your calculation.

 

[Colleen27]

Difference in "Gate price" vs. "Pre-order price?"

Although THAT should be $20.

Yeah, that was my first thought... but it didn't help either. And I didn't ask for a breakdown because it came in under the higher of the two amounts I was expecting, so I guess I'll never know.

Another little oddity, at least compared to the last time I did this - the AP upgrade/expiration date is listed as the day I upgraded, which was day #3 of the trip, rather than on the day the MYW ticket was first used as had happened in the past.

 

[Wubar]

Yeah, that was my first thought... but it didn't help either. And I didn't ask for a breakdown because it came in under the higher of the two amounts I was expecting, so I guess I'll never know.

Another little oddity, at least compared to the last time I did this - the AP upgrade/expiration date is listed as the day I upgraded, which was day #3 of the trip, rather than on the day the MYW ticket was first used as had happened in the past.

Nice! Those extra 3 days on your AP just might be worth the $32 that you may (or may not) have missed out on during the upgrade process!

 

[Colleen27]

I know historically this has been the case, I just want to double-check to make sure it hasn't changed... Can you still transfer an unused ticket purchased as part of a MYW package? Because it just occurred to me that free dining is likely to come along for the dates I have in mind for trip #2 of my AP year, and it would be great if I could book the package and then transfer my unneeded package ticket to DH for trip #3.

 

[Robo]

I know historically this has been the case, I just want to double-check to make sure it hasn't changed...1. Can you still transfer an unused ticket purchased as part of a MYW package? Because it just occurred to me that free dining is likely to come along for the dates I have in mind for trip #2 of my AP year, and
B. it would be great if I could book the package and then transfer my unneeded package ticket to DH for trip #3.

A. Yes.
B. You can do that.

 

[Robo]

Another little oddity, at least compared to the last time I did this - the AP upgrade/expiration date is listed as the day I upgraded, which was day #3 of the trip, rather than on the day the MYW ticket was first used as had happened in the past.

On what date did you do this upgrade?

 

[Colleen27]

On what date did you do this upgrade?

March 6.

 

[Robo]

March 6.

So, about a week ago.
Looks like the CM made a mistake in (not) manually back-dating the AP anniversary date.

Getting the anniversary date right has been one of THE most-common errors in AP implementation for many years.

They have recently made strides in correcting at least one of the AP date errors
by allowing directly-purchased APs (not upgrades) to "self-date" at the point
the guest actually USES the AP at the first park gate
at a point AFTER the CM (Guest Relations or Ticket Booth) "activates" the new AP.

 

[ravenclawtrekkie]

It's interesting to me that someone managed to NOT back-date an AP upgrade now that the computer does it automatically if you use the correct 'level' in the system.

 

[MikeF;NJ]

So I upgraded to an AP and I still have no idea how the math works! I had a 4 day base ticket as part of our package. I had two sets of math prepared before I went, to budget for the upgrade.

Option 1: Ticket valued at current prices
AP: 904.19
4d: 404.70
= 499.49 upgrade cost

Option 2: Ticket valued at 2017 price, based on date of purchase:
AP: 904.19
4d: 346.13
= 558.06 upgrade cost

Except neither of those was what I was quoted! I paid $531.44 for the upgrade, and no matter what I do I cannot get that to add up. It is exactly $25 less than option 2 or $30 more than option 1 (pre-tax). Can anyone make it make sense, just to satisfy my curiosity, or is this one of those Disney math mysteries that will remain forever unsolved?

According to the 2017 price list (HERE) the price of a 4 day base ticket was $372.75 including tax. This would make the calculation:
AP: 904.19
4d: 372.75
= 531.44 upgrade cost, which is the price you were quoted.

The $346.13 price you used in Option 2's calculation above was from the 2016 price list.

 

[Robo]

According to the 2017 price list (HERE) the price of a 4 day base ticket was $372.75 including tax. This would make the calculation:
AP: 904.19
4d: 372.75
= 531.44 upgrade cost, which is the price you were quoted.

The $346.13 price you used in Option 2's calculation above was from the 2016 price list.

Agreed.
Looks like Colleen72 just got some numbers mixed up.

Glad you checked the math.

(I just doubled-checked to make sure all the links in the Sticky go to the correct lists.)

 

[Colleen27]

According to the 2017 price list (HERE) the price of a 4 day base ticket was $372.75 including tax. This would make the calculation:
AP: 904.19
4d: 372.75
= 531.44 upgrade cost, which is the price you were quoted.

The $346.13 price you used in Option 2's calculation above was from the 2016 price list.

I clicked on the old prices link in the sticky and didn't even look to see if it was the *right* old ticket prices link! I should have caught that - a $60 price increase in one year is a bit much even for Disney.

It's interesting to me that someone managed to NOT back-date an AP upgrade now that the computer does it automatically if you use the correct 'level' in the system.

It actually irked me a bit because the extra few days is of no value to me, but the photopass pics that didn't automatically unlock because of the date-error are. So now I'm dealing with e-mail support to fix the problem so I have access to the pics we got before the AP date in the system.

 

[Robo]

It actually irked me a bit because the extra few days is of no value to me, but the photopass pics that didn't automatically unlock because of the date-error are. So now I'm dealing with e-mail support to fix the problem so I have access to the pics we got before the AP date in the system.

From what I understand, you should have all Photopass/MM photos taken (up to a year) unlocked and available previous to your AP start-date, anyway.
AFAIK, it should automatically back-date to any previous photos in your MDE file.

This seems odd.

 

[Colleen27]

From what I understand, you should have all Photopass/MM photos taken (up to a year) unlocked and available previous to your AP start-date, anyway.
AFAIK, it should automatically back-date to any previous photos in your MDE file.

This seems odd.

It seemed odd to me too, because that was my understanding. But on the pics taken prior to the 6th I'm still getting this:



I e-mailed photopass services yesterday and haven't heard back yet, but I assume it'll get resolved eventually.