Post all SW questions concerns, etc. here...

[tinkerbella16]

thats awesome! I appreciate that. I was hoping that would be the case. Sounds like they obliterated a lot of people’s plans. Next I will book a night at pop and hope they can blend them together. Maybe I will call and see if they can just add a night to the trip. I have the sun and fun offer so I don’t want them to screw that up. I do see I can make a 1 night reservation if necessary

They obliterated our arrival day. We were all set for an early 6am, direct flight to MCO and they changed it to 3pm with 1 stop, getting us there at 9pm. Our first day would have been wasted. So we are flying in a day early and booked the hotel in the airport but I think we are going to try to get a 1 night stay at Pop instead. My sister is calling now to see. Now I am worried they will change something again before we go.

 

[MinnieMSue]

They obliterated our arrival day. We were all set for an early 6am, direct flight to MCO and they changed it to 3pm with 1 stop, getting us there at 9pm. Our first day would have been wasted. So we are flying in a day early and booked the hotel in the airport but I think we are going to try to get a 1 night stay at Pop instead. My sister is calling now to see. Now I am worried they will change something again before we go.

This is literally the opposite of us. We got a free change of flight For our departure to the next day and then I called Disney and the really really good cast member was able to add a night to our Pop stay under the sun and fun discount we had booked. Also he tried to add our flight to magical express but the flight number didn’t exist. Hope this isn’t a bad sign -maybe they created a new flight recently or something. It is listed every day around our trip but not in some flight apps that I have tried. I will call or fill out the ME form later

 

[tinkerbella16]

This is literally the opposite of us. We got a free change of flight For our departure to the next day and then I called Disney and the really really good cast member was able to add a night to our Pop stay under the sun and fun discount we had booked. Also he tried to add our flight to magical express but the flight number didn’t exist. Hope this isn’t a bad sign -maybe they created a new flight recently or something. It is listed every day around our trip but not in some flight apps that I have tried. I will call or fill out the ME form later

OMG this really is the exact opposite! We booked an extra night at Pop, and they set up our new DME and when we gave them our flight number, they couldn't find the flight number. It is still listed on the website to purchase tickets and on our itinerary on my SW account. What a crazy morning this turned out to be.

 

[MinnieMSue]

OMG this really is the exact opposite! We booked an extra night at Pop, and they set up our new DME and when we gave them our flight number, they couldn't find the flight number. It is still listed on the website to purchase tickets and on our itinerary on my SW account. What a crazy morning this turned out to be.

Wow we must be twins separated from birth cause that is exactly what happened to us too

 

[PCFriar80]

Not sure if this was already posted.
We are currently accepting air reservations through January 4, 2021. On August 27, 2020 we will open our schedule for sale through March 10, 2021. This date is subject to change! Please check back frequently.

Just checked SWA and looks like the 8/27 date has been pushed up by 2 weeks to 8/13 and flight reservations extended a month to 4/11/21. This may have already been posted, but just in case.....
We are currently accepting air reservations through January 4, 2021. On August 13, 2020 we will open our schedule for sale through April 11, 2021. This date is subject to change! Please check back frequently.

 

[Shelly F - Ohio]

Just saw a news story that SWA is scaling back their number of flights this fall because recovery is not going as planned.

 

[MinnieMSue]

Just saw a news story that SWA is scaling back their number of flights this fall because recovery is not going as planned.

yep and at the same time they put the news out that they aren’t doing as much between flight cleaning because they have added more flights. They definitely cut a LOT of non stop flights. Not sure about the rest. Still my favorite airline but it is getting much harder to book convenient times for our trips.I just keep saying “this too shall pass”

 

[pooch]

My perfect time easy breezy 2 1/2 hour nonstops 9/7-9/12 have just been changed to 6 hour nightmares with layovers in Baltimore. This is the straw that broke this Camels back. There are no nonstops from BDL at all either way. This trip is just too much work, too much trying to make the best of it. My magic bands (the last time I think we’ll be able to get them) should ship next week. As soon as I get them, I will cancel the trip. Silly but this band will give me every one of the 8 original colors and I WANT IT!!!

 

[focusondisney]

And apparently SW just cancelled our trip!!!! I just an email that my SW rapid rewards point balance has been adjusted due to a flight change or cancellation. Logged into the account, no upcoming flights showing & my confirmation number says flight was cancelled. I didn’t cancel anything. The nonstop down is gone from the schedule, but the flight home is still showing & open for booking.

Trying to decide if I want to even bother calling since we are 99% sure we’ll cancel anyway. There’s almost no way Florida will be off NY’s quarantine list in 5 weeks. But really.... cancel both our flights, don’t reschedule us & no notice either. WTH!

 

[pooh'smate]

Ugh SW changed my flight to fly MCO to DAL (arrive on DAL at 3:05pm) DAL to OMA on an 11:25am flight both on 9/23 so I guess I will be calling

 

[married2grumpy]

Both of my September non stops from ISP/MCO now have plane changes at BWI

 

[Chumpieboy]

2.5 hr directs from Philadelphia were changed to a 6-hour jaunt through Nashville and an 8-hour trip through Atlanta. Complete different times of day from the originals too.

Called and was able to change to a direct and a one-stop with no plane change.

 

[shoreward]

There seem to be further widespread fare reductions today. If you have upcoming flights, it may worth checking. It looks like about a 20% reduction, based on route, availability, and when you booked or last refared your ticket. Of course, the fares may be lower today, but not tomorrow, so it can pay to not delay checking.

I was able to get a points refund on my friend's r/t that will be enough to pay for a future one-way flight.

 

[mom2elle]

Has anyone flown recently who can describe changes to the boarding process? Does it take much longer?

 

[easyas123]

Has anyone flown recently who can describe changes to the boarding process? Does it take much longer?

We flew in June - so it may have changed since then - but what they asked was that folks only board 10 or 20 at a time.
For instance, they'd call Boarding Group A, 1-15. Then after those folks boarded, they called Boarding Group A, 16-30, and so on. Guess they were trying to tame the cattle call and large group of folks standing up close. It worked well with our flights, and passengers did as asked and didn't crowd the boarding area, only coming up when called. I've heard other stories of just the opposite though, so your mileage may vary.

 

[pooch]

Got my trip moved to November WITH my 35% discount intact. The flight changes for our September trip was just too much to take. SO FAR, SWA schedule for November is perfect and actually cheaper, nonstop R/T $160 each,

 

[married2grumpy]

I have only flown nonstop with SWA. Now our flights have plane changes. How does that work with boarding at the layover airport? Do we pre-board or do we keep the same boarding group from prior flight?

 

[BelleOftheBall16]

I have only flown nonstop with SWA. Now our flights have plane changes. How does that work with boarding at the layover airport? Do we pre-board or do we keep the same boarding group from prior flight?

When you check in you will have 2 boarding passes. One for each leg of the flight. So you will have a different boarding position for each flight.

 

[shoreward]

Southwest recently updated their face covering requirements.

• Customers are required to wear a face covering over their nose and mouth at all times during their Southwest travel experience. It is highly encouraged to bring your own hand sanitizer and face covering. In accordance with the current CDC guidance, a well-secured cloth or mask that fits snugly against the face, covers an individual’s nose and mouth, and is secured under the chin will be accepted. In alignment with the intention of this policy, these are a few examples of coverings that will not be accepted: (1)Those with holes in the covering, including those with exhalation valves or those made solely of materials like mesh or lace fabrics and (2)Those that cannot be secured under the chin, including bandanas and face shields. Face shields may be worn in addition to face coverings, but not in place of face coverings. Neck gaiters (also called multi-bands) may be worn as face coverings so long as they cover the nose and mouth and are secured under the chin.

 

[Lsdolphin]

I paid for the EB when I initially booked my Sept flights but they have been changed 4 times so now the EB is probably just a waste of money if they apply it based on when you’ve booked your flight ...